How the service works

Duty of care charge:

All businesses are liable for the Duty of Care charge. As part of this charge, you will receive a copy of your

Waste Transfer Note which you are required to keep for two years, and your first delivery in April 2025.

Standard annual bin hire and collection service:

This service allows you to pay in advance for 26/52 weeks of the hire and empty of your general waste bin(s) annually. All we require is for your bin(s) to be presented at your collection point by 6.30am on the day of collection. Your general waste bin(s) will be emptied, subject to terms and conditions.

Non-routine bin hire and collection service:

This service allows you to continue with the ‘pay as you throw’ service. This will give you the opportunity to make more flexible decisions about the frequency of when you want your bin to be emptied. All we ask is to place a label securely on your bin by 6.30am on the day of your collection. If there is no label on your bin(s) when we visit, we will not empty the bin(s).

Bin hire:

Bin hire will remain the same for general waste bins; businesses will pay a set amount for each general waste bin for every week the bin is on site regardless of whether the bin is emptied or not.

General waste sacks:

Businesses are able to purchase pre-paid blue trade waste sacks to dispose of general waste.

* Please note you will no longer be able to dispose of any recycling materials within your general waste; all core recycling materials must be recycled separately. We have a full range of recycling options to suit your individual business needs

Pre-paid Waste & Recycling Centre (WRC) sacks:

Available for businesses wanting to dispose of general/non-recyclable waste at any of our Waste and Recycling Centres, giving businesses the flexibility of disposing of their waste at their convenience. These sacks cannot contain recyclable materials for disposal; please don’t be offended if we ask you to sort and remove all recycling materials at the WRC. These sacks cannot be placed out for a kerbside collection.

Sack delivery charge:

Additional deliveries of sacks carry a small delivery charge of £6.80 - please allow 10 working days for the delivery of any additional bags.

* Please note, by returning your completed trade waste agreement early, your first delivery is free of charge during April 2025. Alternatively, sacks can be purchased from Thornton Depot.

Segregated recycling:

Our recycling service offers customers a range of recycling receptacles for your recycling needs from reusable sacks to large two and four wheeled bins.

We provide recycling collections for the following streams:

Weekly

Food waste
Cardboard & card
Plastic bottles, pots, tubs and trays (excluding black and brown plastic), food & beverage cartons (including Tetra Pak) and metal packaging including cans, tins, foil and foil trays

Fortnightly*

Glass bottles & jars
Paper, newspaper & magazines
AHP
Garden Waste

We will no longer be operating pre-paid label emptying for recycling; customers will sign up to regular recycling collections throughout the year. *weekly collection may be available depending on your location.

For any unsold Textiles and sWEEE we can arrange ad hoc collections

Trade Waste