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My Account

Your Online Council Account

Has My Account changed, and why?

What has happened to my old My Account?

Why do I have to create a new account - why can’t my old account login details be transferred over?

Will I continue to receive notifications if I haven’t signed up to the new My Account?

How do I register?

Why do I receive an error message advising that my details are not recognised when I try to log into My Account?

Why do I receive an error message advising that my email address is already in use when I try to register for My Account?

How do I set up Cashless Catering?

I have a second home in Pembrokeshire, how do I view my Council Tax information?

I have tried to register my Council Tax account using the account/payment reference on my paper council tax bill, why is it not working?

How do I register for Council Tax e-billing (paperless)?



Has My Account changed, and why?

Our first My Account was launched in 2013, since then the way in which we use technology has changed – more users access websites on mobile devices (smartphones and tablets). We developed a new My Account, which launched in March 2021 and was designed as ‘mobile first’ and personalised to the individual user.  Customers were consulted at the design stage so that we could include features they wanted to see.  My Account now brings together a wide range of Council Services which can be accessed through a single account.



What has happened to my old My Account?

If you set up a My Account before 31 March 2021 you will need a to register for a new My Account. This is the only way to access Council Services online such as Cashless Catering, waste reminders and managing your Council Tax online. You are no longer able to use your old account.



Why do I have to create a new account - why can’t my old account login details be transferred over?

Unfortunately, we are not able to automatically transfer customers to our new My Account because we have introduced a new login process. This new process allows you to access a wide range of online services using a single account and gives you more choice on how to login (as well as logging in using your email you also now have the option to login with a Google Account, if you have one).



Will I continue to receive notifications if I haven’t signed up to the new My Account?

No, if you wish to continue receiving notifications (e.g. waste reminders) then you will need to create an account on the new My Account and opt in for notifications



How do I register?

Visit the MyAccount webpage

You can either create an account by clicking ‘Register’ and providing an email address and password

OR

If you have a Google Account you can by-pass the ‘Register’ process and login using your Google Account*

*when you go through to the confirmation steps in New My Account please check that all of your details are correctly brought through from your Google Account.

Here is our handy video guide: NEW My Account - How to register



Why do I receive an error message advising that my details are not recognised when I try to log into My Account?

If you are trying to access My Account using an account that you set up before 31 March 2021 then you will need to create a new account by going through the registration process. Your existing login details will not work in the new system.

If you are still having difficulties logging into your account please contact us: digital@pembrokeshire.gov.uk

 

Why do I receive an error message advising that my email address is already in use when I try to register for My Account?

You may have already started the registration process. If you have received an email verification email and clicked on the link to verify the email address you should now be able to finalise your account and login using the ‘Login with email’ option



How do I set up Cashless Catering?

On the Cashless Catering Widget (displayed by default on the homepage), enter your Child’s cashless catering account number and date of birth. 

If you are not able to locate your Cashless Catering reference/s please get in touch with us: cashless.catering@pembrokeshire.gov.uk



I have a second home in Pembrokeshire, how do I view my Council Tax information?

If your primary residence is in Pembrokeshire:

1. Register for a NEW My Account using your primary address

2. Enter your primary Council Tax reference in the homepage widget where prompted

3. Click the button ‘View Council Tax Account’ on the widget

4. Click the link at the top of the page ‘Register for additional Council Tax services’

5. Follow the registration steps and once complete click the ‘Show All’ button to view all active council tax accounts that you are responsible for.

 If you live outside Pembrokeshire:

1. Register for a NEW My Account using your primary (non-Pembrokeshire) address

2. Click on the menu option ‘Council Tax and Bills’

3. Click on the sub menu option: ‘Manage my Council Tax’

4. Click on the ‘View Council Tax Account’ tile/button

5. Click the link at the top of the page ‘Register for additional Council Tax services’

6. Follow the registration steps and once complete click the ‘Show All’ button to view all active council tax accounts that you are responsible for.

 

I have tried to register my Council Tax account using the account/payment reference on my paper council tax bill, why is it not working?

A:  Please check that your address is correct by clicking on your account (top menu bar) and going to ‘My Details’ then ‘My Contact Details’ and then selecting ‘Update contact details’. Use the postcode search to find your address – please select your address from the dropdown menu and ‘Save Contact Details’.

Navigate back to the homepage and try to register your Council Tax account again. If this does not work please contact us: digital@pembrokeshire.gov.uk

 

How do I register for Council Tax e-billing (paperless)?

1. Register for a NEW My Account using your primary address

2. Enter your Council Tax reference in the homepage widget where prompted

3. Click the button ‘View Council Tax Account’ on the widget

4. Click the link at the top of the page ‘Register for additional Council Tax services’

5. Follow the registration steps ensuring that you select ‘Yes’ when asked if you would like paperless billing

 Here is our handy video guide How to register for Council Tax e-billing

 

 

 

 

 

 

 

ID: 150, revised 05/10/2021