Customer Service
Christmas opening times
On this page:
Haverfordwest Customer Service Centre
County Hall
- Monday 22 December: 9am - 5pm
- Tuesday 23 December: 9am - 5pm
- Wednesday 24 December: 9am - 5pm
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Saturday 27 December: Closed
- Sunday 28 December: Closed
- Monday 29 December: Closed
- Tuesday 30 December: Closed
- Wednesday 31 December: Closed
- Thursday 1 January: Closed
- Friday 2 January: 9am-5pm
Contact centre
- Monday 22 December: 9am - 5pm
- Tuesday 23 December: 9am - 5pm
- Wednesday 24 December: 9am - 4pm
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Saturday 27 December: Closed
- Sunday 28 December: Closed
- Monday 29 December: 9am - 5pm
- Tuesday 30 December: 9am - 5pm
- Wednesday 31 December: 9am - 5pm
- Thursday 1 January: Closed
- Friday 2 January: 9am - 5pm
Haverfordwest Customer Service Centre
- Monday 22 December: 9am - 12pm, 12:45pm - 4pm
- Tuesday 23 December: 9am - 12pm, 12:45pm - 4pm
- Wednesday 24 December: 9am - 12pm, 12:45pm - 4pm
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Saturday 27 December: Closed
- Sunday 28 December: Closed
- Monday 29 December: Closed
- Tuesday 30 December: Closed
- Wednesday 31 December: Closed
- Thursday 1 January: Closed
- Friday 2 January: Closed
Libraries
Crymch
- Closes (2025): Tuesday 23 December, 6pm
- Re-opens (2026): Friday 2nd January, 4pm
Fishguard
- Closes (2025): Wednesday 24 December, 1pm
- Re-opens (2026): Friday 2 January, 10am
Haverfordwest
- Closes (2025): Wednesday 24 December, 1pm
- Re-opens (2026): Friday 2 January, 10am
Milford Haven
- Closes (2025): Wednesday 24 December, 1pm
- Re-opens (2026): Friday 2 January, 10am
Narberth
- Closes (2025): Tuesday 23 December, 5pm - Open + access available every day, 6am – 10pm over Christmas.
- Re-opens (2026): Saturday 3 January, 10am - Open + access available every day, 6am – 10pm over Christmas.
Newport
- Closes (2025): Monday 22 December, 12:30pm
- Re-opens (2026): Saturday 3 January, 9:30am
Neyland
- Closes (2025): Tuesday 23 December, 4pm Open + access available every day, 6am – 10pm over Christmas.
- Re-opens (2026): Friday 2 January, 10am Open + access available every day, 6am – 10pm over Christmas.
Pembroke
- Closes (2025): Tuesday 23 December, 1pm
- Re-opens (2026): Friday 2 January, 11am
Pembroke Dock
- Closes (2025): Wednesday 24 December, 1pm
- Re-opens (2026): Friday 2 January, 10am
Saundersfoot
- Closes (2025): Saturday 20 December, 1pm
- Re-opens (2026): Saturday 3 January, 10am
St Davids
- Closes (2025): Tuesday 23 December, 5pm
- Re-opens (2026): Saturday 3 January, 10am
Tenby
- Closes (2025): Tuesday 23 December, 6pm
- Re-opens (2026): Friday 2 January, 10am
Mobile
- Closes (2025): Wednesday 24 December
- Re-opens (2026): Friday 2 January
Pembrokeshire archives
- Friday 19 December: 10am - 4pm
- Wednesday 24 December: 10am - 1pm
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Wednesday 31 December: Closed
- Thursday 1 January: Closed
- Friday 2 January: Closed
- Wednesday 7 January: 10am - 4pm
Registrars
Christmas period – Wednesday 24 December – Friday 2 January
- Opening hours over the Christmas period are 9am-3pm Monday - Friday apart from Christmas day, Boxing day and New Year’s day when the office is closed
- Saturday and Sunday – ceremonies only
- If you wish to make an appointment to register a death please see our website for information or request a call back by emailing registrars@pembrokeshire.gov.uk
For out of hours in the event of an emergency (e.g. where for religious reasons a death must be registered and body buried before sundown or where a marriage or civil partnership ceremony needs to be arranged as a matter of extreme urgency) please contact the Pembrokeshire County Council out of hours service 0345 601 5522 who will contact a registration officer.
Crematorium
During the Christmas and New Year period, our arrangements for burials and cremations will be as follows:
Wednesday 24 December
- Office will close at 4pm
- Burial and cremations services as per normal, except last burial time to be 1:00pm, last cremation time 1:45pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Monday 22 December
Christmas Day - Thursday 25 December
- Parc Gwyn office closed
- No burial and cremation services
Boxing Day - Friday 26 December
- Parc Gwyn office closed
- No burial and cremation services
Saturday 27 December
- Parc Gwyn office closed
- Cremation services to be held from 10:45am up to and including 1:00pm
- Cemeteries – Services for burial of ashes only up to and including 2:30pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Tuesday 23 December
Sunday 28 December
- Parc Gwyn office closed
- No burial and cremation services
Monday 29 December
- Parc Gwyn office open as per normal
- Cremation services to be held from 9:15am up to and including 3:15pm
- Cemeteries – Burial services as per normal, except last burial time to be 2:30pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Tuesday 23 December
Tuesday 30 December
- Parc Gwyn office open as per normal
- Cremation services to be held from 9:15am up to and including 3:15pm
- Cemeteries – Burial services as per normal, except last burial time to be 2:30pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Wednesday 24 December
Wednesday 31 December
- Office will close at 4pm
- Burial and cremations services as per normal, except last burial time to be 1:00pm, last cremation time 1:45pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Wednesday 24 December
New Years Day – Thursday 1 January 2026
- Parc Gwyn office closed
- No burial and cremation services
Friday 2 January 2026
- Parc Gwyn Office open as per normal
- Cremation services to be held from 9:15am up to and including 3:15pm
- Cemeteries – Services for burial of ashes only up to and including 2:30pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Monday 29 December 2025
Saturday 3 January 2026
- Parc Gwyn office closed
- Cremation Services to be held from 10:45am up to and including 1:00pm
- Cemeteries – Burial services as normal, except last Burial time to be 2:30pm
- Burial and cremation forms for this day to be at the Parc Gwyn office by 9:00am on Tuesday 30 December 2025
Gardens and chapel of remembrance
Visitors are welcome from 10:00am until 4:00pm throughout the festive period.
Witness Interment bookings will be accepted on weekdays (excluding bank holidays) between Monday December 22 2025 and Friday January 2 2026, from 10:00am until 11:30am, an alternative time may be possible if a member of staff is not required to be in attendance.
Online cremation bookings
Our online bookings facility will be available throughout the holiday period for cremations.
If any problems are encountered, you should contact the office at the earliest availability.
Direct cremation
Direct cremations can be booked in for Monday-Friday before 9am as usual, excluding the Bank Holidays.
Collection of ashes
It may not always be possible for us to carry out a cremation on the same day as the service during this period, please contact us in advance if you require a next day collection of ashes.
Burial and cremation forms
When arranging funerals, please be mindful of the bank holidays and remember to factor in additional time required for submission of paperwork as per our requirements stated above.
If any forms are ready before the deadline date, please submit them early. The sooner we have them, the sooner any issues can be addressed and your forms processed.
Late arrival of forms may result in being unable to cremate on the day of the service.
Music at cremation services
During the festive period Funeral Directors are reminded to provide sufficient notice (3 working days excluding Bank Holidays) for all requests which are not in our library.
Scolton Manor
Park/Grounds: open daily 9am – 4.30pm
Please note all buildings and toilets onsite will be closed between Monday 22nd December 2025 and Sunday 4th January 2026 inclusively.
Leisure centres
Christmas opening hours 2025 (opens in a new tab)