Customer Service

Organisation Structure

The authority's organisation structure shows the service areas that are covered by each directorate. 

 

Chief Executive

Will Bramble CBE

 

Law and Governance

Head of Law and Governance (Monitoring Officer): Rhian Young

• Deputy Monitoring Officer: Ffion Williams
• Coroners Services: Gareth Lewis, Acting Senior Coroner for Pembrokeshire and Carmarthenshire
• Land Charges Service: Nicola Donald, Land Charges Officer  
• Democratic Services: Susan Sanders, Head of Democratic Services 

 

Assistant Chief Executive and Place Directorate

Assistant Chief Executive and Director of Place: Richard Brown

• Transport and Environment: Sarah Edwards (maternity leave until March 2027), Head of Transport and Environment
• Transport and Operations: Sarah Oliver, Interim Head of Transport and Operations
• Environmental Services: Joan Lilley, Interim Chief Environmental Services Officer
• Planning: Harriet Lavender, Head of Planning
• Property and Construction: Catrin Mathias,Head of Property and Construction
• Electoral Services: Sian Waters, Electoral Services Manager
• Professional Construction Services: Andrew Shaw, Professional Construction Service Manager
• Highways Infrastructure: Rob Evans, Group Manager Highways
• Integrated Transport Services: Vacant, Integrated Transport Unit Manager
• Public Realm: Marc Owen, Public Realm Manager
• Transport Strategy, Engineering and Traffic: Steven Benger, Transport Strategy, Engineering and Traffic Manager

 

Education Directorate

Director of Education: Steven Richards-Downes

• Education Improvement and Commissioning: Rob Davies, Head of Education Improvement and Commissioning
• Engagement and Community: James White, Head of Engagement and Community
• Youth Service and Community Education: Steve Davis, Chief Officer Youth and Community Education
• Cultural, Leisure, and School Modernisation: Mike Cavanagh, Head of Culture, Leisure, and School Modernisation
• Safeguarding in Education: Cara Huggins, Safeguarding in Education Manager
• Early Years, Childcare and Play: Hayli Gibson, Lead for Early Years, Childcare and Play

 

Resources Directorate

Director of Resources (S151 Officer): Jon Haswell

• Information Technology: Lee McSparron, Head of Information Technology
• Audit, Risk and Information: Matthew Holder, Chief Audit, Risk & Information Officer (Head of Internal Audit)
• Finance and Revenue Services: Sarah Edwards, Head of Finance & Revenue Services (Deputy S151 Officer)
• Resources and Procurement: Nicola Lewis, Head of Resources and Procurement (Deputy S151 Officer)
• Human Resources: Liz Downie, Head of Human Resources
• Corporate Business and Policy: Nick Evans, Corporate Business and Policy Manager
• Communications: Antony Topazio, Communications Manager
• Directorate Business: Richard Edwards, Finance Manager

 

Social Services, Housing and Public Protection Directorate

Director of Social Care and Housing: Michael Gray

• Adult Care: Melanie Laidler, Head of Adult Care
• Children’s Social Care: Chris Frey-Davies, Head of Children’s Services
• Housing, Building Maintenance and Public Protection: Gaynor Toft, Head of Housing and Public Protection
• Strategic Joint Commissioning: Chris Harrison, Head of Joint Strategic Commissioning
• Performance, Business Operations and Migration: Tracy Amos, Chief Officer Social Care Business Operations & Migrations

 

Updated March 2026