Customer Service

Compliments, concerns and complaints

Pembrokeshire County Council is committed to providing high quality services and it is only by listening to our customers that we can find out how well we are doing. The Council has adopted a revised Compliments, Concerns and Complaints Policy which establishes the procedure whereby concerns and complaints can be impartially reviewed and resolved. We are proud that the majority of all complaints are resolved at Stage 1: Informal Resolution.

Compliments, concerns and complaints factsheet

Easy read - Compliments, concerns and complaints factsheet

Privacy notice - Compliments, concerns and complaints

 

Managing Customer Contact

The Managing Customer Contact Policy explains what the Council considers to be unreasonable or unacceptable behaviour from customers, and how the Council will communicate these with customers.

Privacy notice - Managing customer contact

 

Use of AI

We are aware that many complainants are submitting information assisted by Generative Artificial Intelligence (AI). While complainants are entitled to choose how they submit, review and respond to our correspondence, we would like to advise that AI-generated content can sometimes include false or unsupported claims.

To maintain the integrity and reliability of communications with us, we advise that any AI generated material is verified before including it in your responses. This will help to avoid any potential misinterpretations or the inclusion of incorrect information.