Customer Service
Welsh Language Standards
The Welsh Language Standards were prepared under the Welsh Language (Wales) Measures 2011(1) and the Welsh Language Standards (No.1) Regulations 2015 which came into force on 31st March 2015.
In introducing the Welsh Language Measure and Welsh Language Standards, the Welsh Government's aims are to:-
- increase and improve Welsh language services for the people of Wales;
- ensure greater clarity and consistency in terms of the services that can be expected in Welsh;
- give the people of Wales rights in terms of receiving services through the medium of Welsh.
Welsh Language Commissioner
The principal aim of the Welsh Language Commissioner, an independent organisation established under the Welsh Language (Wales) Measure 2011, is to promote and facilitate the use of Welsh.
The Commissioner's vision is for a Wales where people can use Welsh in their everyday lives. For more information: Welsh Language Commissioner (opens in a new tab)
When providing information to the general public Pembrokeshire County Council will do so bilingually. We will always treat Welsh and English equally.
A compliance notice was issued to the Council on 30 September 2015 and places a requirement on the Council to comply with 148 standards from 31 March 2016 and a further 23 from 30 September 2016.
Welsh Language Standards Annual Report
- Welsh Language Standards Annual Report 2021 2022
- Welsh Language Standards Annual Report 2023-24
- Welsh Language Standards Annual Report 2024-25
Welsh Language Standards Compliance Notice
- How the Council intends to comply with the standards
- Welsh language standards arrangements for compliance and monitoring
Welsh Language Strategy
Eisteddfod Genedlaethol y Garreg Las 2026
This year’s Eisteddfod takes place in the area known as ‘y Garreg Las’, named after the striking local bluestone.
1-8 August 2026: Eisteddfod Genedlaethol y Garreg Las (opens in a new tab)
Policy
Welsh Medium Education
By choosing Welsh-medium education your child will achieve fluency in both Welsh and English. Discover the benefits and experiences of choosing Welsh-medium education.
Welsh in Education Strategic Plan 2022-2031
Local Authorities have a statutory duty to prepare and submit Welsh in Education Strategic Plans (WESP)
The plans must set challenging targets for developing Welsh medium education in their areas and to demonstrate clear actions and steps to maximise opportunities for Welsh medium education. The WESP will effectively become the cornerstone of Pembrokeshire County Council’s contribution towards meeting Welsh Government’s aspiration to have one million Welsh speakers by 2050.
Learn Welsh
People want to learn Welsh for various reasons, but most just want to become proficient in the language. If you decide to learn Welsh you could become one of the hundreds of people who succeed in becoming fluent Welsh speakers every year.
Welsh Language Complaints
Complaints relating to the Welsh language or to compliance with the Welsh language service delivery and policy standards, as applied to the Council, will be dealt with in the same way as any other complaints received and will be responded to in accordance with the Welsh language standards.
Compliments, Concerns & Complaints Policy (opens in a new tab)
Training for Council employees
Staff are aware of the requirements of the standards with training sessions provided as part of the induction process and periodic awareness raising campaigns.
We will make sure that our staff are trained to handle complaints effectively and receive appropriate training in the use of the Council’s Compliments, Concerns and Complaints Policy. We will arrange workshops to take place in English or Welsh depending on the requirements of staff.
Welsh Language Commissioner
Complaints relating to the receipt of an unsatisfactory service, where it is considered the Council has treated the Welsh language less favourably than the English language or where there is a claim of interference with your freedom to use Welsh can also be directed to the Welsh Language Commissioner. The address for the Welsh Language Commissioner is detailed below.
Complaints and investigation procedure: Welsh language schemes (opens in a new tab)
Complaints received via the Welsh Language Commissioner will be dealt with in accordance with the Commissioner’s own complaints process.