Waste Collections

Kerbside collections: non-recyclable residual waste

Residual household waste  – that is, rubbish that cannot be recycled or composted will now be collected in black bags, or the grey bags previously supplied by us (or a combination of both).

We no longer supply grey bags to residents, so once your current supply has been used up you will need to purchase your own black bags.

You may put out up to 3 bags of residual waste every 3 weeks, so it is important to recycle.

 

To ensure your bags are collected:

• Sign up for collection reminders (opens in a new tab), so you know when to put out your non-recyclable waste.
• Put your bags out by 6.30am on collection day, but not too early and please cover your bags to prevent attack by birds and animals.
• Only put out up to 3 bags and use standard size black bags only (up to 60 litres)
• Make sure they are not too heavy – there is a 15kg weight limit for the safety of our crews

Please don’t:

• Never put sharp objects in your bags, they can injure our crew.
• Do not put batteries, vapes or small WEEE in black bags, as they are a potential fire risk. Standard domestic batteries can be recycled by placing them in a separate clear plastic bag with your recycling containers. Other batteries, vapes and small WEEE may be recycled at our Waste and Recycling Centres.
• Do not put garden waste in black bags, please read the FAQs below.
• Do not put clinical waste in black bags, please read the FAQs below.

 

FAQs

1. What are the residual restrictions?

Households are able to put out a maximum of three residual grey / black bags every three weeks. We no longer supply grey bags to households, so once your current supply has been used up you will need to purchase your own black bags, standard 60 litre bags and each bag has a 15kg weight limit for the safety of our crews.

The grey bags were brought in to support the service change in 2019 and we are now reverting to household provided standard refuse sacks. If any households have unused grey bags these will continue to be accepted at the kerbside.

 

2. I have a large family, even though we recycle we still have more than 3 bags. How do I apply for an allowance for additional bags?

Larger households of 6 or more people can apply for additional non-recyclable allowance. If you have nappy waste, please apply for that separate collection service first. Find out more Larger Household Allowance Terms and Conditions.

 

3. Can I use a wheelie bin instead of a bag?

Only waste in a black or grey residual bag will be collected. If households wish to place their bags in a container for collection at the kerbside this will be accepted. We would request the containers are no larger than 240 litres to enable the operatives to manually empty the container.

 

4. Will I be able to put out more bags during the Christmas and New Year period?

Yes. We know that a combination of Christmas presents, visitors and changes in collection days will mean fuller residual bags during this period. We will allow properties to present one extra bag (black/ grey) at the kerbside during Christmas collection, the date of this collection can be found on your collection calendar. 

It is still important to recycle as much as possible though, including wrapping paper (test if it can be recycled by checking that it does not unfold again if you scrunch it up – it also can not include glitter or foil) and food waste such as turkey bones and vegetable peelings.

 

5. I have children who are in nappies/I use incontinence products where should I place these?

We provide a separate free collection for nappies / absorbent hygiene products, you can register for the AHP collection service to get these materials collected separately from your other waste and recycling on a fortnightly basis.

When you sign up you will be delivered a collection calendar as well as 2 rolls of purple bags. There is no limit as to how many of these bags you can put out every fortnight, but each bag has a 15kg weight limit for the safety of our crews.

 

6. I don’t know what I can and can’t recycle

You can use our waste and recycling search directory to find out what can be put in each container or to look up a specific item to find out which one it goes in.

 

7. I don’t have the containers, bags or boxes to allow me to recycle, where can I get them?

You can collect replacement bags and boxes from a number of locations around the county or those who are unable to access these locations will be able to make a request for delivery online. 

You can request more food waste bags by placing a note on your green food waste caddy on the collection day.

 

8. If I can’t put my garden waste in my grey/black bags, what should I do with it?

• Home composting
• Take your garden waste free of charge to one of our Waste and Recycling Centres
• Subscribe to our garden waste collection service

 

9. What should I do with my pet waste?

Any waste pet food can go in your food caddy.

If dog waste is collected while out walking your dog it can be disposed of in street litter bins.

If cat litter, dog or pet waste is accumulated at home, it can be placed into your residual (grey/black) bag to be disposed of at the kerbside but it will be part of your three bag allocation per three weekly collection. If you are close to your limit or would prefer to dispose of this waste more frequently then it can be disposed of in the general waste container at any of our Waste and Recycling Centres. If you are putting pet faeces in your black bag, please make sure it is double wrapped and mixed with other waste.

Options for alternative disposal methods include the use of pet waste digesters and wormeries.

 

10. We have a coal fire or stove so produce a large amount of ash, what do we do with it?

If a coal fire or stove is your main source of heating, the ashes from this can be placed in household provided black bags when the ashes are cooled, the bag should  be clearly marked “COAL ASH” and should contain nothing but ash or it will be left, the maximum weight of this bag can be 15kg. This will be collected on the same day as your usual residual non recyclable waste.

Please contact the Council on enquiries@pembrokeshire.gov.uk or 01437 764551 to make the Council aware that you will be placing Coal Ash Waste out alongside your residual non recyclable waste bags.

All other ashes (i.e. wood) should be placed in the black/grey residual waste bags once it has cooled. The bags have a maximum weight limit of 15kg.

 

11. How do I find out what day my grey/black bags will be collected?

Sign up for collection reminders (opens in a new tab), refer to your waste and recycling calendar or check your bin day, so you know when to put out your non-recyclable waste.

 

12. I have some grey bags left, what should I do with them?

You should continue to use up any existing grey bags as normal and then use household provided standard black bin bags (60litres) for non-recyclable waste moving forward. 

Remaining stock of grey bags for non recyclable waste will be available for collection by households from locations across Pembrokeshire from Tuesday, 19th September.

Grey bags (one roll per household) will be available from Waste and Recycling Centres (as part of a pre-booked WRC appointment), Leisure Centres, North Wing Reception at County Hall and Thornton. 

These collections are available while stocks last.

 

13. What size black bags should I use?

You can use black bags that are up to 60 litres and please make sure the bags are not too heavy – they should weigh no more than 15kg each when you put them out, 3 bags will be collected per three-weekly collection.

 

14. What about flats or areas which have communal waste collections?

All households have to comply with the residual waste restrictions which equates to 1 residual waste bag a week, and are working with flats and estates to remove communal waste collections these across the County where possible.

 

15. How to I reduce the risk of my residual non recycling bags smelling?

Using your lockable food waste caddy for any food waste and setting it out for collection every week will help avoid smells.

If anyone in your household uses nappies or other incontinence products, you can sign up for a FREE fortnightly Absorbent Hygiene Product (AHP) Collection Service.

Double bagging animal waste and putting it into the residual bag can also minimize the risk of smells.

 

16.  How are you going to enforce people putting out more than three residual bags?

Everyone has a duty to look after the waste they produce and follow the regulations set for their property. We understand that some will have questions or require further support. Any residents that disregard the three-bag policy,  will be visited by our waste advisors and where appropriate, fixed penalties will be applied.

 

17. Why are you cutting our services and making us pay for our own bin bags during a cost of living crisis?

We are not cutting services but reverting to the previous system of household provided residual bags, a system which is implemented by a number of authorities in Wales including Ceredigion and Carmarthenshire, the Pembrokeshire County Council grey bags were provided to support the Waste Service Change in 2019.

We are continuing to collect more segregated streams of waste and recycling than ever, in line with Welsh Government Legislation. All of which has meant we are one of the top recycling authorities in the UK.

However a recent analysis of Residual Waste in Pembrokeshire has found that 48% of the residual bag could be recycled through our kerbside recycling schemes and our Waste and Recycling Centres, so we can still do more.

 

18. I am going to be away for my collection, will I be allowed to put out 6 grey / black bags on my next collection?

You will only be allowed to place 3 grey / black bags out for each collection unless there have an exemption agreement in place i.e. larger household. If you are away for your collection and your neighbour or a family/friend is unable to place your waste on the kerbside for collection then you can take your bags to your nearest Waste and Recycling Centre.

 

19. I have a question that is not answered here, what should I do?

Please email your query to wasteandrecycling@pembrokeshire.gov.uk

Community Litter Picking Hubs

There are nine Litter picking hubs operating across the County.

They allow general public, community groups and businesses to borrow litter picking equipment to help clean up their local area.

Litter pickers, bags, hoops and hi-visibility vests are available for loan from five Pembrokeshire County Council operated leisure centres in Fishguard, Crymych, Milford Haven, Pembroke and Tenby as well as Pembroke Town Hall, Haverfordwest Town Council Office and Oriel y Parc Visitor Centre & Gallery in St Davids and Bloomfield Community Centre, Narberth.

The hubs – set up by environmental charity, Keep Wales Tidy (KWT) in collaboration with the County Council – are funded by Welsh Government.

If you would like to borrow some equipment and help clean up your local area, please contact the locations below directly.

Thank you for your support.

Tenby Leisure Centre

Marsh Rd, Tenby SA70 8EJ

01437 775678

Pembroke Leisure Centre

Bush Hill, Pembroke SA71 4RJ

01437 776660

Fishguard Leisure Centre

Fishguard SA65 9DT

01437 775504

Crymych Leisure Centre

1 Wellfield Grove, Crymych SA41 3QH

01437 776690

Milford Haven Leisure Centre

117 Priory Rd, Milford Haven SA73 2EE

01437 775959

Haverfordwest Town Council Office

Old Wool Market, Quay St, Haverfordwest SA61 1BG

01437 763771

Pembroke Town Council Building

Town Hall, Main St, Pembroke SA71 4JS

Oriel y Parc Visitor Centre & Gallery

High Street, Saint Davids, SA62 6NW

01437 720392

Bloomfield Community Centre

Redstone Road, Narberth, SA67 7ES

01834 860293

 

 

Waste and Recycling Collection Calendars

We are committed to reducing our paper use, which means households can now view their kerbside calendar online.

You can do this in two ways:

• All collection calendars for Waste and Recycling Services including Kerbside Collections, Garden Waste and AHP collection are available in the ‘My Dates and Times’ section of ‘My Account’, these calendars are unique to your household and the services you receive.
• View your Kerbside Collection Calendar and details of your next collection day through the ‘Search for your bin day’ facility on the website.

To view your calendar

Enter your postcode in the ‘Search for your bin day’ box below and then select your address.

This will bring up the details of your next waste and recycling collections.

Then select ‘View Collection Calendar’ at the bottom left of the page.

You can also sign up to a free weekly reminder of your bin day by email notification via My Account

 

Two Minute Street Clean

The aim of the #2minutestreetclean scheme is to make it as easy as possible for people to help maintain and improve the cleanliness of Pembrokeshire while having a positive and rewarding impact on our environment.

Each station holds litter pickers and used carrier bags to equip people to carry out a litter pick when they visit. The litter collected can then be put into the nearest litter or recycling bin. 

Every piece of litter removed from our streets matters, it does not matter if you pick up 1 or 2 items or a whole bagful – it all helps. 

This map (opens in a new tab) shows the location of the street boards, please note that the boards are hosted by volunteers so there may be occasions when the boards are not put out, also some are seasonal only. 

For more information or to be involved in #2minutestreetclean please contact Jemma Price-Lewis on 01437 764551 or email jemma.price-lewis@pembrokeshire.gov.uk

Report a Missed Bin Collection

We will arrange for a missed bin collection if: 

• Your bins or bags contained the correct materials. You can check what can go in each bag on our kerbside collections page.
• Your bins and bags were put out on the correct collection day and on the correct week. Before reporting a missed collection please check your collection day using our recycling and rubbish search.
• Your bins or bags aren't too heavy.
• Your bins and bags were on the pavement before 6.30am on your collection day.
• There have been unscheduled disruptions to the service such as bad weather. We will post information on our website and our Twitter and accounts if there are problems.

If your bins and bags were ready for collection you can report a missed collection to us. If your bins or bags were not ready then we will collect them on your next appropriate Bin Day.

 

Replacement bags and boxes

You can obtain further supplies from the following places:

* indicates a charge

*23 litre food bags cost £6.70 per roll

Please click on the blue text for opening hours. 

Customers can request more food waste bags by placing a note on their caddy when presented at the kerbside on the collection day.

 

Submit a request for replacement bags and boxes

 

Name	Address	5 litre food waste bags	5 litre kichen food caddy	23Ltr Kerbside Food caddy	44 litre glass box	Blue Reusable Sack - Cardboard & Card	Blue Box - Paper	Red Reusable Sack	AHP 60 litre purple sacks	Clear sacks	Blue sacks	23 litre food waste bags	Orange  sacks	Seagull Proof Sacks
Cilgerran Post Office	Siop y Pentre, High Street, Cilgerran, Pembrokeshire, SA43 2SG	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No	No	No
Crane Cross CA Site	Devonshire Drive, New Hedges, Saundersfoot, SA69 9EE	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Cleddau Stores & Post Office (Llangwm)	32 Main Street, Llangwm, SA62 4HP	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Crymych Leisure Centre	Crymych, SA41 3QH	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Fishguard Leisure Centre	Fishguard, SA65 9DT	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Fishguard Library & Information Centre	Town Hall, Fishguard. SA65 9HE	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
FRAME	Merlins Bridge, Haverfordwest, SA61 1XF	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	Yes
Haverfordwest Leisure centre	St Thomas Green, Haverfordwest. SA61 1QX	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Haverfordwest Library & Information Centre	The Riverside, Haverfordwest, SA61 1ST	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Hubbards Newsagents	High Street, Neyland, Pembrokeshire, SA73 1TF	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Haverfordwest North Wing Customer Service Centre	County Hall, Freemans Way, Haverfordwest. SA61 1TP	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Hermon Civic Amenity and Recycling centre	Rhydiau, Hermon, Crymych. SA41 3QT	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Winsel CA Site	Old Hakin Road, Haverfordwest, SA61 1XG	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Manorowen CA Site	Fishguard, SA65 9QE	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
St Davids CA Site	Fishguard Road, St Davids, SA62 6BY	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Mace Stores	1 Trafalgar Road, Haverfordwest, SA61 1TR	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Milford Haven Leisure Centre	Priory Road, Milford Haven. SA73 2EE	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Milford Haven Library & Information Centre	Cedar Court, Haven's Head Business Park, Milford Haven SA73 3LS	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
(Monkton) Spar Stores	Longmains, Monkton, SA71 4NA	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Narberth Library	St James Street, Narberth. SA67 7BU	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Newgale Shop	M M Carter Gardens & Leisure, Newgale, H'west SA62 6AS	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Newport Post Office	2 Long Street, Newport. SA42 0TJ	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No	No	No
Neyland Library	Neyland Community Hub, John St, Neyland, SA73 1TH	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Pembroke Dock Library	Water Street, Pembroke Dock, Pembrokeshire. SA72 6DW	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Pembroke Leisure Centre	Bush, Pembroke. SA71 4RJ	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Pembroke Library & Information Centre	Commons Road, Pembroke, Pembrokeshire SA71 4AE	Yes	No	No	No	No	No	No	No	No	No	No	No	No
Pembroke Town Hall	Town Hall, Main Street, Pembroke. SA71 4JS	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No	No	No
Pembroke Dock Town Council	28 Dimond St, Pembroke Dock, SA72 6BT	No	No	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Pembroke Dock, VC Gallery	Brittania Road, Pembroke Dock, SA72 6PD	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Saundersfoot Library & Information Centre	Regency Hall, Saundersfoot, Pembrokeshire. SA69 9NG	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No	No	No
St Davids CA Site	St Davids, Haverfordwest, SA62 6BY	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
St Davids City Hall	City Hall, High Street, St Davids. SA62 6SD	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No	No	No
St Davids Leisure Centre	Ysgol Dewi Sant, St Davids. SA62 6QH	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
St Dogmaels Post Office	1 Hill Street, St Dogmaels. SA43 3ED	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	No	No	No
Tenby Leisure Centre	Marsh Road, Tenby. SA70 8EJ	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Tenby Library	Greenhill Avenue, Tenby, Pembrokeshire, SA70 7LB	Yes	Yes	Yes	Yes	No	No	No	No	No	No	No	No	No
Tenby Town Council	De Valence Pavilion, Upper Frog Street, Tenby. SA70 7JD	Yes	Yes	Yes	Yes	No	No	No	No	Yes	Yes	Yes	No	Yes
The Mount Community Centre	15-16 Larch Road, Mount Estate, Milford Haven, SA73 1BZ	Yes	No	No	No	No	No	No	No	No	No	No	Yes	No
Thornton Business Park	Pembrokeshire County Council, Unit 23, Thornton Business Park SA73 2RR	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Waterloo CA Site	Pembroke Dock, SA72 4RT	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No
Winsel CA Site	Old Hakin Road, Haverfordwest, SA61 1XG	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	No	No

Bulky Household Collections

If you have unwanted large household appliances such as beds, fridges and furniture you can arrange for a bulky household waste collection. The collection of bulky household items is undertaken on our behalf by Frame, a local charitable organisation.

Requests for this service can be made by completing a Bulky Household Waste Collection Form via 'My Account' your online Council account. We are doing all we can to reduce contact between the public and staff and adhere to social distancing at this time. Therefore payments surrounding the collection are to be made in advance of the collection during the booking process to ensure bookings can be processed in a prompt manner whilst adhere to Welsh Government guidelines.

The charge for a collection of household items is £21.30 for 10 items or less.  Please note a 3-piece suite would be classed as three items, whereas a table and four chairs would be classed as five items. We are currently unable to collect any heavy items, which would require more than two people to move i.e. pianos etc. 

Please note, once a customer has made a request for a collection of up to 20 items, (the cost of 2 collections) they will not be able to book another collection until the current collections have been completed.

When requesting this service, please state the items to be collected, as only specified items will be removed.

Please note that once you have submitted the bulky waste collection, it cannot be amended. This is because the van would not be able to accommodate different items due to space limitations.

Once we have received your request it will be sent to Frame who will contact the household to arrange the collection, the items will only be collected from outside the property and please do not place these items out for collection until instructed to by FRAME. 

 

 

Seagull proof bags

Seagull-proof bags will be available to buy at £6.20 each from the following locations:

• Pembrokeshire Frame, Merlins Bridge
• Pembrokeshire Frame, London Road, Pembroke Dock
• Tenby Town Council, De Valence Pavilion, Upper Frog Street
• St Davids City Council, St Davids City Hall, High Street
• Thornton Depot, Milford Haven

Waste and Recycling Collections

Kerbside Collection Information (opens in a new tab)

Garden waste collections

Subscribe to garden waste collections for 2025

 

How it works

• Collections run fortnightly from 3 March to 5 December 2025.
• The service is subscription-only and costs:
• £59 per bin if you subscribe before 1 April 2025.
• £64 per bin if you subscribe on or after 1 April 2025.

 

Who can subscribe?

Households and businesses can sign up.

For businesses:

• For Pembrokeshire County Council trade waste customers the cost of garden waste collections will be £105 per bin + £31 duty of care fee for 2025-26. This must be included on your trade waste agreement form for 2025-26.

 

How to subscribe

For households:

 

For businesses:

Businesses will get the opportunity to renew or request the service on submission of a Trade Waste Agreement for year 2025/2026.

To Enquire, please contact our trade waste team:
Email: tradewaste@pembrokeshire.gov.uk

We may not be able to provide the service in all cases.

 

Terms and conditions

 

 

Garden Waste Collection – FAQs

• Subscription & renewal
• Using the service
• Bin information
• Payments & pricing
• Other questions



Subscription & renewal

Do I need to do anything if I don’t want to renew?

Yes. Please let us know if you don’t want to renew so we can collect your bin.

 

How do I renew my subscription?

We’ll email or write to you before your renewal is due. You can renew:

• Online: Log in to My Account and go to ‘My services’.
• By phone: Call 01437 764551.

 

What happens if I don’t renew?

If payment isn’t received, your collections will stop, and we’ll collect your bin.

 

What happens if I have a Direct Debit set up?

You will automatically be renewed unless cancelled. Your Direct Debit payment will be taken in April, we’ll notify you 10 days in advance of the exact date.

 

Can I cancel my subscription?

Yes, you can cancel online via My Account or by calling 01437 764551. No refunds are available. We will arrange to collect your bin.

 

How long does my subscription last?

Subscriptions run annually, covering collections from 3 March to 5 December. The full fee applies whenever you subscribe.

 



Using the service

How often will my bin be collected?

Collections are fortnightly between 3 March and 5 December on a set collection day.

 

When will my collection day be?

We’ll confirm your collection day when we deliver your bin. You can also check by entering your postcode in ‘Services in your area’ on our website.

Information on how to sign up for reminder notifications

 

Where should I leave my bin for collection?

Place your bin at your usual collection point by 6:30am on collection day.

 

What happens if my bin isn’t collected?

• Check if it was due for collection.
• Ensure only permitted items are inside and the contents aren’t compacted.
• If your bin was out by 6:30am and wasn’t collected by 4:00pm, call 01437 764551, or report online via Missed collection form on My Account.

 

Can I have more than one bin?

Yes. You’ll need to pay the annual subscription fee for each bin.

 

What can I put in my bin?

You can dispose of:

• Hedge, tree, and shrub cuttings
• Roots
• Grass cuttings and rakings
• Leaves
• Plants, flowers, and weeds



Bin information

Why are wheeled bins used instead of bags?

Wheeled bins are more durable, safer to handle, and hold more garden waste.

 

Can I use my own bin?

No, only council-supplied bins can be used. They’re designed to be lifted safely by our vehicles.

 

Will I get a brand-new bin?

Not necessarily. Returned bins are reused, so you may receive a bin with minor wear and tear.

 

What if I don’t have space for a bin?

• We may be able to offer two smaller bins instead of one large bin.
• You could share a bin with a neighbour to split the cost.
• If neither option works, call 01437 764551 for a container assessment.

 

What if I can’t handle a wheeled bin?

Call 01437 764551 to discuss alternative options.

 

Can I get an assisted collection?

Yes, if it’s practical. Acceptance of an assisted collection request will be based on a Risk Assessment conducted by a member of the Waste Department.

 

What if my bin is lost or damaged?

• Lost or stolen? Check with neighbours before reporting it. You may be liable for a replacement cost.
• Damaged? Call 01437 764551 to request a replacement. You may be charged depending on the circumstances.

 

Will the council clean my bin?

No, you’re responsible for cleaning your bin.

 

Payments & pricing

Why do I have to pay for garden waste collection?

The service is optional and funded only by subscribers. This ensures fairness for those who don’t need the service.

 

Are there any concessions?

No, concessions are not available.

 

How can I pay?

• Online: Log in to My Account and go to ‘My services’.
• Direct Debit: Call 01437 764551, or pick one up from Haverfordwest Customer Services (County Hall North Wing) or Thornton Industrial Estate
• By phone: Call 01437 764551 to pay by card.

 

Other questions

I have garden waste but don’t want to subscribe—what can I do?

You can:

• Compost at home – a free and eco-friendly option.
• Take it to a Waste and Recycling Centre – disposal is free, and the waste is turned into compost.

 

What happens to my garden waste after collection?

It’s taken to a composting facility and turned into compost for land use.

 

Why isn’t the service available from December to February?

Very little garden waste is produced in winter. Pausing the service helps keep costs down.

 

What if I move house?

• Moving within Pembrokeshire? You can take your bin with you. Call 01437 764551 at least 10 days before moving so we can update your collection address.
• Moving outside Pembrokeshire? You’ll need to cancel your subscription. We’ll collect your bin.

 

I’m a business - can I subscribe?

Yes, please contact our Trade Waste Team at tradewaste@pembrokeshire.gov.uk

 





Terms and Conditions

Please take time to read these terms and conditions as they form part of our agreement with you

1. Collections will take place fortnightly between 3 March and 5 December 2025 (including Bank and Public Holidays).
2. The service is available to Pembrokeshire County Council households and businesses. Neighbours may share a bin however the bin is only registered to one address and collected from that address. The payment for the service is annually in advance and is non refundable under any circumstance.
3. The garden waste bin(s) remain the property of Pembrokeshire County Council and must only be used for garden waste and must not be defaced or inscribed in any way. Damaged or stolen bin(s) must be reported immediately and a charge may be incurred for the repair or replacement.
4. Bin(s) should be stored on the householder’s own property and on collection day left in an accessible, unobstructed position at your usual collection point at the kerbside, and returned to the property as soon as possible after collection. We reserve the right to change collection times so bin(s) must always be out by 6.30am. 
5. The service is non-transferrable from one resident to another. On change of address the service will be transferred to the new address if within Pembrokeshire. If moving out of the County, the Council must be informed and the bin(s) presented for removal.
6. Bins too heavy for safe handling or unsafe for the lift mechanism will not be emptied. The householder must remove the excess weight and re-present the bin for the next scheduled collection.
7. Only permitted items may be disposed of and must be loose in the bin(s) and not contained in bags. Garden waste bin(s) contaminated with non-permitted items will not be collected until the items are removed and the bin presented for the next scheduled collection
8. If bin(s) is/are regularly contaminated further advice will be provided. If contamination continues, the bin(s) will be removed and collections will cease.
9. All garden waste must be contained within the bin(s) provided. Garden waste not contained in Pembrokeshire County Council’s garden waste bin(s) will not be collected.
10. Properties with restricted access may not be suitable to receive this service. We will assess your property and if it is not suitable we will advise you of other options available.
11. The Authority accepts no liability for injury due to improper use of the bin.
12. An assisted collection service is available for those residents eligible for an assisted refuse and recycling collection providing it is practicable to do so.
13. We may enter your premises to remove a bin(s) if payment is not received.
14. We aim to deliver new bins within 21 days but this may not be possible during busy periods. Renewals of the service can take 3 working days to process, collections will not start until the process is completed. A refund will not be provided if we fail to deliver your bin within 21 days.
15. Bins returned from previous customers are reused. New customers will not necessarily be issued a new bin, there may be some evidence of wear and tear.
16. If capacity is reached, we reserve the right to suspend new subscription sign-ups while a review is conducted. In such cases, there may be an opportunity to join a waiting list.

Food Waste Collections

Turn food waste into Welsh power

In Wales, most recycled food waste is turned into renewable energy which powers Welsh homes and communities. Pretty powerful stuff, right? For powerful tips, facts and stories visit Wales Recycles (opens in a new tab).

 

Five reasons to recycle your food waste

1) It's easy

2) Contains food smells

3) Caddies lock to stop pests getting access

4) It's collected once a week

5) Turned into electricity

 

Tips to help you recycle all your food waste

Recycling food waste can keep Wales clean and green. But the process starts in your kitchen, when you get food recycling right.

• Use a caddy liner to keep your food waste contained. You can request more food waste bags by leaving a note on the top of your green food waste caddy on bin day.
• Empty your grey indoor food waste caddy into your green outside food waste caddy regularly to avoid it getting too full and splitting or spilling.
• Keep a lid on it to stop flies getting in, and odours getting out. Don’t forget to close the lockable lid on your outdoor caddy, to prevent pests and safeguard against windy weather.
• Keep your caddy fresh & clean by giving it a rinse, wipe and dry.

 

Guidance: what to put in your food waste caddies

Yes please

• All uneaten food and plate scrapings
• Tea bags and coffee grounds
• Out of date or mouldy food
• Raw and cooked meat, including bones
• Raw and cooked fish, including bones
• Dairy products such as cheese
• Eggs and eggshells
• Rice, pasta, beans
• Baked goods such as bread, cakes and pastries
• Fruit and vegetables including raw and cooked vegetables and peelings
• Waste cat and dog food from a domestic property. Anything from a commercial premise will be agreed on a case by case basis.

Please remember - If you already compost at home please keep composting your uncooked vegetable and fruit peelings in your bin or heap.

No thanks

• Packaging of any kind (please recycle what you can in other recycling bags)
• Plastic bags
• Liquids - these may leak, causing spillages when transporting the food waste
• Oil or liquid fat (you can recycle cooking oil at your local Waste and Recycling Centre)

 

How can I recycle my food waste?

To recycle your food waste all you need is:

• A large green 23 ltr food waste bin 
• A silver 5 ltr food waste caddy 
• An annual supply of bags to line the caddy

Step 1

Get the right equipment – you will need a kitchen caddy, caddy bags
and a kerbside bin.

Step 2

Line your Kitchen Caddy with the bag

 

 

 

 

 

 

Step 3

Place any food waste into the caddy, taking care to exclude any packaging.

 

Step 4

When your kitchen caddy is full, empty into your kerbside bin and put out for collection once a
week so it can be recycled.

 

 

 

 

 



If you need replacement bags or boxes you can pick them from a number of locations around the county or make a request.

Find out more about replacement bags and boxes.

Kerbside Glass Collections

What can I put in the box?

Empty glass bottles and jars of all colours, shapes and sizes. There is no need to remove labels, lids, corks or bottle tops.

What can't I put in the box?

Any type of glass that is not a bottle or jar i.e pyrex containers, drinking glasses, spectacles, window glass, glass ornaments, glass chopping boards or light bulbs

Why can't these items be included?

These items melt at a different temperature to glass bottles and jars. If they get mixed up and collected, they will contaminate the load making it useless and unable to be recycled. 

How can I dispose of the items that can't go in my box, without them being sent to landfill?

They can be taken to your closest Civic Amenity and Recycling Centre and disposed of in special containers. Alternatively, most of these items can be donated to your local charity shop providing they are in good condition and spectacles can be taken into most opticians.

Where can I keep my box?

The drain holes in the box are raised to retain liquid and prevent soiling to floors, should you keep your box indoors. However if you keep your box outside the holes will allow the controlled release of rainwater.  

Please only put the items listed in your box for collection. If the wrong items are collected and mixed into the load it will not be able to be recycled. Any items that are not suitable for kerbside collection will be left in the box for you to re-sort and dispose of correctly.

What will happen to the collected glass?

The glass will be delivered to Swansea and go for closed loop recycling.  Closed loop recycling means the glass will be recycled back into glass bottles and jars which is the most sustainable way of recycling.

 

Top tips for recycling your glass

• Use your glass recycling box on a weekly basis. Overfilling the box makes it heavier and more difficult to handle.
• Please empty and rinse the bottles and jars to remove any residue
• Place the bottles and jars loose inside the box
• Please do not fill your glass recycling box above the rim. Overfilling the box increases the chances of breakages and injury
• There is no need to remove labels, lids, corks or bottle tops
• There is no need to separate your glass according to colour

Fascinating facts and figures

• On average each family in the UK uses 330 glass bottles and jars a year (British Glass).
• Glass bottles and jars are 100% recyclable and can be used again and again.
• Glass that is thrown away and sent to landfill will never decompose.
• Glass dating over 3,000 years old has been found in the Middle East.
• Using recycled glass in a furnace uses less energy than making new glass from scratch.
• Recycling two bottles saves enough energy to boil water for five cups of tea.
• In Britain we use over six billion glass bottles and jars each year. It would take you over three and a half thousand years to sing "Six Billion Green Bottles"! (Waste Watch).

We are looking into the best way to collect glass from large blocks of flats and properties with no accessible kerbside.

For more information, please call our Contact Centre on 01437 764551 or email wastemanagement@pembrokeshire.gov.uk

Nothing should go to waste in Pembrokeshire