Garden waste collections

Subscribe to garden waste collections for 2025

You will be able to subscribe to our garden waste collection service here from 17 February 2025.

How it works

Collections run fortnightly from 3 March to 5 December 2025.
The service is subscription-only and costs:

£59 per bin if you subscribe before 1 April 2025.
£64 per bin if you subscribe on or after 1 April 2025.

Who can subscribe?

Households and businesses can sign up.

For businesses:

If you're an existing Pembrokeshire County Council trade waste customer, the cost is £105 per bin.
If you're not an existing trade waste customer or don’t renew your Trade Waste Agreement for 2025/26, the cost is £105 per bin + a £31

How to subscribe

For households:

We’ll contact existing customers and those on our waitlist first (before 17 February) with details on how to renew or sign up. Subscriptions are limited, and once we reach capacity new sign-ups will be suspended.

For businesses:

Businesses will get the opportunity to renew or request the service on submission of a Trade Waste Agreement for year 2025/2026.

To Enquire, please contact our trade waste team:
Email: tradewaste@pembrokeshire.gov.uk

We may not be able to provide the service in all cases.

Terms and conditions

Subscription & renewal

Do I need to do anything if I don’t want to renew?

Yes. Please let us know if you don’t want to renew so we can collect your bin.

How do I renew my subscription?

We’ll email or write to you before your renewal is due. You can renew:

Online: Log in to My Account and go to ‘My services’.
By phone: Call 01437 764551.

What happens if I don’t renew?

If payment isn’t received, your collections will stop, and we’ll collect your bin.

What happens if I have a Direct Debit set up?

You will automatically be renewed unless cancelled. Your Direct Debit payment will be taken in April, we’ll notify you 10 days in advance of the exact date.

Can I cancel my subscription?

Yes, you can cancel online via My Account or by calling 01437 764551. No refunds are available. We will arrange to collect your bin.

How long does my subscription last?

Subscriptions run annually, covering collections from 3 March to 5 December. The full fee applies whenever you subscribe.

Using the service

How often will my bin be collected?

Collections are fortnightly between 3 March and 5 December on a set collection day.

When will my collection day be?

We’ll confirm your collection day when we deliver your bin. You can also check by entering your postcode in ‘Services in your area’ on our website.

Information on how to sign up for reminder notifications

Where should I leave my bin for collection?

Place your bin at your usual collection point by 6:30am on collection day.

What happens if my bin isn’t collected?

Check if it was due for collection.
Ensure only permitted items are inside and the contents aren’t compacted.
If your bin was out by 6:30am and wasn’t collected by 4:00pm, call 01437 764551, or report online via Missed collection form on My Account.

Can I have more than one bin?

Yes. You’ll need to pay the annual subscription fee for each bin.

What can I put in my bin?

You can dispose of:

Hedge, tree, and shrub cuttings
Roots
Grass cuttings and rakings
Leaves
Plants, flowers, and weeds

Bin information

Why are wheeled bins used instead of bags?

Wheeled bins are more durable, safer to handle, and hold more garden waste.

Can I use my own bin?

No, only council-supplied bins can be used. They’re designed to be lifted safely by our vehicles.

Will I get a brand-new bin?

Not necessarily. Returned bins are reused, so you may receive a bin with minor wear and tear.

What if I don’t have space for a bin?

We may be able to offer two smaller bins instead of one large bin.
You could share a bin with a neighbour to split the cost.
If neither option works, call 01437 764551 for a container assessment.

What if I can’t handle a wheeled bin?

Call 01437 764551 to discuss alternative options.

Can I get an assisted collection?

Yes, if it’s practical. Acceptance of an assisted collection request will be based on a Risk Assessment conducted by a member of the Waste Department.

What if my bin is lost or damaged?

Lost or stolen? Check with neighbours before reporting it. You may be liable for a replacement cost.
Damaged? Call 01437 764551 to request a replacement. You may be charged depending on the circumstances.

Will the council clean my bin?

No, you’re responsible for cleaning your bin.

Payments & pricing

Why do I have to pay for garden waste collection?

The service is optional and funded only by subscribers. This ensures fairness for those who don’t need the service.

Are there any concessions?

No, concessions are not available.

How can I pay?

Online: Log in to My Account and go to ‘My services’.
Direct Debit: Call 01437 764551, or pick one up from Haverfordwest Customer Services (County Hall North Wing) or Thornton Industrial Estate
By phone: Call 01437 764551 to pay by card.

Terms and Conditions

Please take time to read these terms and conditions as they form part of our agreement with you

Collections will take place fortnightly between 3 March and 5 December 2025 (including Bank and Public Holidays).
The service is available to Pembrokeshire County Council households and businesses. Neighbours may share a bin however the bin is only registered to one address and collected from that address. The payment for the service is annually in advance and is non refundable under any circumstance.
The garden waste bin(s) remain the property of Pembrokeshire County Council and must only be used for garden waste and must not be defaced or inscribed in any way. Damaged or stolen bin(s) must be reported immediately and a charge may be incurred for the repair or replacement.
Bin(s) should be stored on the householder’s own property and on collection day left in an accessible, unobstructed position at your usual collection point at the kerbside, and returned to the property as soon as possible after collection. We reserve the right to change collection times so bin(s) must always be out by 6.30am.
The service is non-transferrable from one resident to another. On change of address the service will be transferred to the new address if within Pembrokeshire. If moving out of the County, the Council must be informed and the bin(s) presented for removal.
Bins too heavy for safe handling or unsafe for the lift mechanism will not be emptied. The householder must remove the excess weight and re-present the bin for the next scheduled collection.
Only permitted items may be disposed of and must be loose in the bin(s) and not contained in bags. Garden waste bin(s) contaminated with non-permitted items will not be collected until the items are removed and the bin presented for the next scheduled collection
If bin(s) is/are regularly contaminated further advice will be provided. If contamination continues, the bin(s) will be removed and collections will cease.
All garden waste must be contained within the bin(s) provided. Garden waste not contained in Pembrokeshire County Council’s garden waste bin(s) will not be collected.
Properties with restricted access may not be suitable to receive this service. We will assess your property and if it is not suitable we will advise you of other options available.
The Authority accepts no liability for injury due to improper use of the bin.
An assisted collection service is available for those residents eligible for an assisted refuse and recycling collection providing it is practicable to do so.
We may enter your premises to remove a bin(s) if payment is not received.
We aim to deliver new bins within 21 days but this may not be possible during busy periods. Renewals of the service can take 3 working days to process, collections will not start until the process is completed. A refund will not be provided if we fail to deliver your bin within 21 days.
Bins returned from previous customers are reused. New customers will not necessarily be issued a new bin, there may be some evidence of wear and tear.
If capacity is reached, we reserve the right to suspend new subscription sign-ups while a review is conducted. In such cases, there may be an opportunity to join a waiting list.

Waste Collections