School Attendance and Pupil Welfare

Child employment

Pembrokeshire County Council recognises that children of compulsory school age can gain valuable experience through employment, provided the work is appropriate and adequate safeguards are in place.

The employment of children is covered by strict rules and regulations which protect children from any harm or being exploited and to make sure the child’s health and education does not suffer.

The official date for leaving school is the last Friday in June in the school year in which the pupil is 16. Before this date children between the ages of 13 and 16 must have a child employment permit in place if they wish to undertake part time work.

The Pembrokeshire County Council Education Welfare Service is responsible for issuing child employment permits for any employment taking place within its area.

An application form for a child employment permit must be completed and signed by the parents and the employer, and submitted to the Pembrokeshire Education Welfare Service, for consideration.

Child employment permits are specific to the child, the employer and the employment. If a child has more than one job (whether it is with the same employer, another employer or at a different place of employment) each job needs to be registered separately with Pembrokeshire County Council.

Pembrokeshire County Council will only then issue an employment permit for the child, if it is satisfied that the proposed employment is lawful, the child’s health welfare and ability to take full advantage of his/her/their education would not be jeopardised, and the child is fit to undertake the work for which he/she/they are to be employed. The child may be employed only in accordance with the details shown on his/her/their child employment permit.

 

Employers responsibilities

Every child of school age who has a part time job working for an employer whether they are paid or undertaking voluntary work* must be registered with the Local Authority, where the employment takes place, and have a child employment permit.  It is the employers’ responsibility to apply for a child employment permit to employ the child.

*Voluntary work means the child is contributing to a business which is carried out for profit even if the profit is for a charity, the child will need a work permit or licence from Pembrokeshire County Council. For example, volunteering in a charity shop requires a child employment permit. Volunteering in a youth club which is not being run as a business, would not need a child employment permit.

If the circumstances under which they are volunteering means they are contributing to a business which is carried out for profit even if the profit is for a charity, they will need a work permit or licence from the local authority. For example, volunteering in a charity shop requires a work permit/licence. Volunteering in a youth club which is not being run as a business, would not need a work permit or licence.

If you, as an employer want children to work for you then you must take into account the rules and regulations which control how many hours the child may work, what type of work the child can do and the type of premises the child will be working in. 

The employer must carry out a specific Child’s Risk Assessment of any hazards relating to the child employment and inform the parent/guardian of the outcome of the assessment. The employer must also make sure that proper clothing and footwear are worn and that proper training, guidance and supervision is given to the child, together with having appropriate insurance cover.

Within 7 days of the child starting work the employer must complete a child employment permit application form which must be signed by the employer and the child’s parent/carer and submitted to the local authority where the employment takes place.

There is nowhere in the legislation which states how much a school aged child must be paid, this is left for negotiations between the employer, child and parent/carer, however, no payment at all or payment in kind (e.g. free riding lessons or free lunch or goods) is still regarded as being employed. 

An employer who employs a compulsory school age child without a child employment permit is in contravention of the child employment regulations and action may be taken against them by Pembrokeshire County Council if the employment takes place Pembrokeshire.

 

Any employer, who is based in Pembrokeshire, who is thinking of employing a child and has not done so previously is advised to contact the Pembrokeshire Education Welfare Service for advice.

Employers should take note of the following:

• ​It is illegal to employ a child under 13 years of age
• It is illegal to employ a child without having obtained a child employment permit
• Children can only be employed in specific types of work (see below)
• No child can work at any time between 7pm and 7am on any day
• No child can work more than 2 hours on a school day
• No child can work for more than 2 hours on a Sunday between the hours of 7am and 7pm
• No child can work more than 12 hours during any week they are required to attend school
• A child aged 13 or 14 years can work up to 5 hours on a Saturday or school holiday, and can work up to a maximum of 25 hours a week during school holidays
• A child aged 15 or 16 years can work up to 8 hours on a Saturday or school holiday, and can work up to a maximum of 35 hours a week during school holidays
• A child who works for 4 hours must have a break of at least 1 hour
• A child must have at least 2 weeks’ consecutive holiday per year

The above is only some of the rules and regulations surrounding child employment and you, as an employer, are responsible for ensuring that you are fully aware of the Child Employment Legislation and that any child in you employ is employed legally.

 

Prohibited employment for children

No child of any age may be employed:

• in a cinema, theatre, discotheque, dance hall or night club, except in connection with a performance given entirely by children.
• to sell or deliver alcohol, except in sealed containers.
• to deliver milk.
• to deliver fuel oils.​
• in a commercial kitchen.
• to collect or sort refuse
• in any work which is more than three meters above ground/ floor level.
• in employment involving harmful exposure to physical, biological or chemical agents. 
• to collect money or canvass door to door except under the supervision of an adult.
• in work involving exposure to adult material or in situations which are for this reason otherwise unsuitable for children.
• in telephone sales.
• in any slaughterhouse or in that part of any butcher’s shop or other premises connected with the killing of livestock, butchery, or the preparation of carcasses or meat for sale.
• as an attendant or assistant in a fairground or amusement arcade or in any other premises used for the purpose of public amusement by means of automatic machines, games or chance or skill or similar device.
• in the personal care of residents of any residential care home or nursing home. 

This does not prevent children taking part in a performance under the provisions of a licence granted in accordance with the Children and Young Persons Act 1963 and The Children (Performances and Activities) (Wales) Regulations 2015.

 

Permitted employment of children aged 13 

A child aged 13 may be employed only in light work in the following categories:

• agricultural or horticultural work
• delivery of newspapers, journals and other printed material
• shop work, including shelf stacking
• hairdressing salons
• office work
• car washing by hand in a private residential setting
• in a café or restaurant
• in riding stables
• domestic work in hotels and other establishments offering accommodation

 

Permitted employment of children aged 14 or over

A child aged 14 or over may be employed only in light work

 

When a child turns 16

The hours of employment specified for 15-year-olds will apply to a child whilst they are of compulsory school age. Children are legally able to leave school on the last Friday in June in the year in which they reach the age of 16. Children are not able to take up full time employment until after that date.

 

Information can also be found on the National Network for Child Employment and Entertainment (NNCEE) website (opens in a new tab)

 

How to apply for a child employment permit

If you wish to apply for an employment permit for a child, where the employment is taking place in Pembrokeshire, please request an application form by e-mailing: educationwelfareservice@pembrokeshire.gov.uk

Please include a copy of your completed risk assessment, which has been signed by both the employer and child. The risk assessment must clearly outline the child’s specific duties.​

For further guidance on risk assessments including templates please see the Health and Safety Executive website (opens in a new tab). Please ensure you consider the risks which may apply to young employees and take into consideration their lack of experience and any training that may be required. 

 

Further information
​

For further information please contact the Pembrokeshire Education Welfare Service​:

​Email: educationwelfareservice@pembrokeshire.gov.uk

Telephone 01437 764551

Supporting service children in education

Pembrokeshire County Council is a proud signatory of the Armed Forces Covenant (opens in a new tab) and is committed to supporting the unique needs of service children and their families. The Education Welfare Service works closely with SSCE Cymru - Supporting Service Children in Education in Wales (opens in a new tab), to provide tailored support to help service children achieve their full potential, despite the challenges of frequent relocations, parental deployments, or transitions between schools.

Our collaborative approach ensures that service children receive continuity in their education, emotional support, and access to resources that promote their wellbeing and academic success. We work alongside schools, families, and SSCE Cymru to build strong networks that foster stability and resilience for service children throughout their educational journey.

 

Service Pupil Promise Project

The Education Welfare Service is actively developing a Service Pupil Promise to enhance support for service children and their families. This initiative aims to ensure that service children receive tailored educational support, smooth transitions, and opportunities to thrive despite the challenges of military life. By working closely with schools, families, and partner agencies, the project will strengthen our commitment to the covenant and support us to meet the unique needs of service pupils across Pembrokeshire.

If you are a service family and would like support or advice, please contact the Education Welfare Service for guidance and assistance.

 

Contact information

educationwelfareservice@pembrokeshire.gov.uk / 01437 774658

sscecymru@wlga.gov.uk / 029 2046 8616

Gypsy, Roma Traveller support In education

Gypsy, Roma Travellers are a protected group under the Equality Act 2010. This diverse community includes various groups with distinct histories, cultures, and traditions.

Children and young people from Gypsy, Roma Traveller backgrounds may require additional support in school due to factors such as:

• Periods of absence related to family travelling
• Different attitudes towards education, which can affect attendance and academic progress
• Unique aspirations and experiences that may differ from their peers
• Experiences of bullying
• Historically lower educational outcomes, highlighting the need for focused support

 

How schools support Gypsy, Roma Traveller learners

Schools are committed to being inclusive, welcoming, and understanding of Gypsy, Roma Traveller children and their families.

To support learners who miss school due to travelling, schools will:

• Communicate with families to provide suitable learning materials during absences
• Monitor pupil progress closely and offer catch-up sessions to support core skills
• Encourage open communication, families are urged to contact the school with any concerns

 

The school may also seek assistance from the Education Welfare Service to provide additional support. The Education Welfare Service works directly with families of children enrolled in school, prioritising those with the greatest needs, such as new pupils to the area.

Support offered includes:

• Attending school meetings alongside parents
• Explaining written information to ensure parents understand school communications
• Assisting with letter writing and school application processes
• Supporting pupils and families through key transitions, such as from Primary to Secondary school

 

Contact information

educationwelfareservice@pembrokeshire.gov.uk

01437 764551

Child performance licensing and chaperones

Chaperone licensing is regulated under the Children and Young Persons Acts 1933 and 1963, and the Children (Performances and Activities) (Wales) Regulations 2015.

It is a legal requirement that children involved in public performances - such as work in television, film, paid modelling, or sporting activities - must be supervised by an approved chaperone, unless they are in the care of a parent, legal guardian, or, in certain circumstances, a teacher.

 

Role and responsibilities of a chaperone

A chaperone’s primary duty is to the child in their care. Their responsibilities include safeguarding, supporting, and promoting the child’s wellbeing throughout the performance or activity. Chaperones must not take on any duties that would distract them from this role.

 

Key responsibilities include:

• Remaining with the child at all times
• Keeping the child in sight when they are on stage, set, or performing
• Ensuring children are properly supervised when not performing
• Making sure children have suitable meals, rest, and recreation
• Ensuring appropriate changing facilities are provided by the company or venue, including separate changing rooms for boys and girls aged over five

 

Supervision ratios

A chaperone may be responsible for supervising up to 12 children. However, this may need to be reduced depending on:

• The nature of the performance or activity
• The age, gender, or specific needs of the children involved

 This ensures that all children are safeguarded appropriately.

 

How to apply for a chaperone licence

To register as a chaperone, you will need to apply to the Local Authority where you live.

In Pembrokeshire, it is necessary for prospective chaperones to:

• Complete a chaperone application form available from educationwelfareservice@pembrokeshire.gov.uk
• Attend a chaperone training session - to be arranged once application form is received by the education welfare service
• Provide a digital photo selfie - this can be obtained during the chaperone training session
• Complete an Enhanced Disclosure Check (DBS) - an email will be sent to you with a link to your DBS Application Form once the chaperone training session has been attended.

 

For applicants who are applying to become a ‘professional chaperone’ there is an Enhanced Disclosure fee. For confirmation of the value of the fee please contact Education Welfare Service- educationwelfareservice@pembrokeshire.gov.uk

 

Alternatively, if you have subscribed to the DBS Update Service, give consent for a status check to be undertaken.

• Undertake the Pembrokeshire County Council mandatory online safeguarding module. An email containing the link for this training will be sent to you once the chaperone training session has been attended.

Please note: On completion of the online safeguarding module, you will be required to send a copy of your course certificate to educationwelfareservice@pembrokeshire.gov.uk

 

How long is a chaperone licence valid for?

Your chaperone licence will be valid for up to 3 years or in line with the expiry date of your enhanced DBS, whichever is earlier.

This licence will be recognised by all other Local Authorities, therefore enabling you to work as a chaperone anywhere in the country.

 

Regulations and guidance documents

• Children (Performances and Activities) (Wales) Regulations 2015 (opens in a new tab)
• Keeping young performers safe (opens in a new tab) 

 

Information can also be found on the following website:

The National Network for Child Employment and Entertainment (opens in a new tab)

 

Application form and further information

If you would like to apply to become a registered chaperone with the Local Authority or require further information, please contact the Pembrokeshire Education Welfare Service:

Email: educationwelfareservice@pembrokeshire.gov.uk

Telephone 01437 764551

Emotionally Based School Avoidance (EBSA) Support

It is important to note that not all individuals who show non-attendance or anxiety will experience EBSA.

What is EBSA?

Emotionally-based school avoidance (EBSA) is used to describe children and young people (CYP) who find it difficult to attend school due to emotional factors, mainly feelings of fear and anxiety. These factors can lead to long periods of school absence. It is important to implement support as soon as possible, as the longer the concerns are not addressed the more difficult it can become to change avoidance behaviours. Approximately 1-5% of young people are out of school due to EBSA. However, literature suggests the prevalence including pupils who are in-school but may not be attending all lessons is not yet known.

Signs of EBSA

You may notice some behaviour or physiological changes in the CYP that may be signs of EBSA. These may be particularly noticeable on Sunday evenings and before school.

These could include:

• Worrying that increases when they are due to attend school.
• Expressing negative thoughts or concerns about school e.g. coping with schoolwork, being judged by teachers or peers, being different to everyone else, something bad happening at school of they attend etc.
• Physical symptoms such as headaches or stomach aches.
• Symptoms of anxiety such as dizziness, nausea, shaking, increased heart rate, butterflies in their stomach, ringing in ears etc.
• Difficultly falling asleep at night and getting out of bed in the morning
• Being distracted or difficulties concentrating.
• May appear short-tempered or fearful, especially when discussing school.

Anxiety and EBSA

Anxiety is a physiological response to potential threat and can feel quite scary. We need to support our CYP to recognise the early signs of anxiety and develop relaxation techniques or strategies so that they can manage their feelings.

A little anxiety or stress can be a positive thing as it motivates us to do things such as prepare for an exam. We actually perform better when we experience some challenge as it makes us more alert and task-focused. However, when the challenge outweighs our coping, and the anxiety builds to the point that we are feeling overwhelmed, this impairs our thinking and ability to reason rationally and cope with the challenges that life throws at us. This is a cumulative effect and it can then take just one stressor to ‘tip us over the edge’ to a point where we feel overwhelmed and unable to cope.

People can experience anxiety in different ways. The following feelings can be experienced individually or simultaneously:

• Dizzy, lightheaded, or can’t concentrate
• Tunnel vision
• Blushing cheeks
• Dry mouth
• Difficulty breathing / swallowing
• Tense muscles
• Heart racing
• Sweating, feeling like throwing up, diarrhoea
• Butterflies in the stomach
• The need to urinate
• Trembling / shaking
• Feet running

When anxiety and EBSA is linked, the young person is likely to experience anxious and fearful thoughts around attending school or the ability to cope with school work. This leads the CYP to attempt to avoid the overwhelming feelings and situation that is invoking the anxiety and they will withdraw, possibly by refusing to get ready for school/leaving home or not entering the school. The CYP  could also present hostile behaviours in order to not only avoid the situation but feel as they have some control over a very ‘out-of-control’ situation (Thambirajah et al., 2008). The avoidance of thinking about or attending school is likely to reduce anxiety and create a sense of relief, which can lead into a cycle that maintains EBSA overtime, as described further below.

The EBSA cycle is the idea that the CYP’s anxious feelings about school could lead to increased school avoidance. This can be due to negative thoughts about school and the CYP’s own ability to cope, possibly leading to the avoidance of the situation evoking the anxiety, and the relief felt as a result. The potential immediate reduction in anxiety could also lead to increased school avoidance, where the anxious feelings around school are reinforced.

As a result of this cycle, the CYP may also experience additional difficulties: school avoidance may result in falling behind in school work, loss of friends and increasing isolation. In turn, this can increase the anxiety felt around school and emphasise the pleasurable activities available at home, therefore decreasing the CYP’s motivation to attend school.

Autism and EBSA

It is important to note that not all individuals with Autism will experience EBSA.

Feelings of anxiety are commonly regarded as an integral part of Autism. Anxiety may worsen during adolescence, as children face increasingly more complex social interactions and often become more aware of their differences and interpersonal difficulties. The world can seem very unpredictable and a confusing place to people with autism. Additionally, being out of school could possibly become the young person’s new routine. The desire for maintaining this routine could lead to the young person spending more time out of school. Sensory processing differences may also be a contributing factor to feelings of EBSA for young people with Autism.

 

Acknowledgments to Conwy’s local authority and West Sussex EBSA Guide

 

Pembrokeshire Education Support Grant

(formerly the Pupil Development PLUS Grant)

This is a Pembrokeshire specific grant and is separate to the Welsh Government School Essentials Grant.

Pembrokeshire Education Support Grant is a scheme to help parents in difficult circumstances with school uniforms.

 

 From April 2019, we will offer a grant of up to £125 per statutory school age pupil for:

• School uniform including coats and shoes.
• School sports kit including footwear.
• Uniform for enrichment activities, including but not limited to, scouts; guides; cadets; martial arts; sports; performing arts or dance.
• Equipment e.g. school bags and stationery.
• Specialist equipment where new curriculum activities begin such as design and technology.
• Equipment for out of school hour’s trips such as outdoor learning i.e. waterproofs.

This is not an exhaustive list, and there is some discretion about what could be funded, but it must be something that will support the achievement of the child. Decisions on applications will be made by the Education Welfare Service Manger.

 

Examples of difficult circumstances may include:

• Families experiencing moving over to Universal Credit and experience significant delays in receiving benefit payments.
• Loss of possessions due to an event beyond your control such as fire or flood.
• A child who has to move schools at short notice at the advice of the Local Authority.

 

Other assistance for low-income households

There are other limited potential sources of financial help:

• Parents receiving Income Support
• Income Based Jobseeker’s Allowance
• Income-related Employment and Support Allowance,
• Pension Credit

or payment on account of one of these benefits or entitlements for at least 26 weeks may be able to apply for a social fund budgeting loan under the category of clothing and footwear from Jobcentre Plus. Claimants currently claiming Universal Credit can apply for a budgeting advance.

Help may be available from governing bodies or parents' associations of schools. This may be financial support from a hardship fund, a savings scheme or through the provision of second-hand clothing.

For further information please speak with the Education Welfare Officer for your school or request an application form from email address below.  

 

Contact information

SUGS@pembrokeshire.gov.uk

01437 775845

School Essentials Grant

Contents:

Overview

What you get

What it covers

Who's eligible?

How to apply

After applying

Contact information

 

 



Overview

If your child is in school and receives free school meals, you may be eligible for a School Essentials Grant to help with the cost of key school items.

 

Also known as:

• Pupil Development Grant (PDG Access)
• Uniform Grant

 

What you get

• £200 for children in Year 7
• £125 for children in all other years
• Apply between 1 July 2025 and 31 May 2026

If you received the grant last year and are still eligible, you may get an automatic payment in mid-July.

 

What it covers

You can use the grant for:

• School uniforms and footwear
• Sports kit and equipment
• School trips, after-school clubs, music lessons
• Classroom supplies (e.g. pens, bags)
• A laptop or tablet (if not loaned by school)

 

Who’s eligible

Your child must be eligible for means tested free school meals. This is different from the Universal primary free school meals

scheme.

You may qualify if you receive:

• Income Support (income-based)
• Income-based Employment and Support Allowance
• Child Tax Credit (income under £16,190)
• Pension Credit (guarantee)
• Universal Credit (net earnings under £7,400)
• Support under the Immigration and Asylum Seekers Act 1999
• The grant is not awarded to pupils beyond year 11 and children must be of "compulsory" school age to be eligible. (Compulsory school age - under section 8 of the Education Act 1996, children become of compulsory school age on the 31st December, 31st March and 31st August (whichever comes first) following their 5th birthday).
• All looked after or foster children qualify, but an application is still needed.

 

In some cases, you may need to receive one of these even if your child receives free school meals. Check other help available if you are not eligible for this grant.

 

How to apply

Applications open 1 July 2025. You'll need:

• Your contact details
• Your child’s school name
• National Insurance number
• Bank details

 

Apply from 1 July 2025 to 31 May 2026.

 

After applying

You will receive a confirmation email of your application, and we will let you know what happens next.

 

Contact information

SUGS@pembrokeshire.gov.uk

01437 775845

 

Challenging bullying

Experiencing bullying, whether in school, online, or in the community can have a serious impact on a child’s wellbeing, confidence, and ability to attend school. The Education Welfare Service is here to support children, young people, and families affected by bullying.

Working in partnership with schools, families, and other agencies, our Education Welfare Officers can help address attendance concerns linked to bullying, advocate for the child’s needs, and ensure appropriate support is in place. We listen without judgment and work to ensure every child feels safe, heard, and able to access their education without fear.

If bullying is affecting your child’s attendance or wellbeing, please contact us, we are here to help you find a way forward.

 

Understanding and responding to bullying

As a parent or carer, you play a vital role in helping your child navigate friendships and social interactions, both in person and online. By guiding them to treat others with kindness and respect, and by promoting open conversations about their experiences, you can support their social and emotional wellbeing.

You are often the first to notice if your child seems withdrawn, unhappy, anxious, or more aggressive than usual. These may be signs that something is wrong, and possibly that they are experiencing or engaging in bullying.

We understand that discovering your child is involved in bullying, whether as a victim or perpetrator, can bring a mix of emotions: worry, sadness, anger, or guilt. Please remember, you are not alone, and there is a way forward. We are here to help.

 

What is bullying?

Pembrokeshire County Council defines bullying as:

"Behaviour by an individual or group, repeated over time, which intentionally hurts others either physically or emotionally."

 

Bullying can happen face to face or online (cyberbullying), and it usually involves three key elements:

• Intentional harm, the behaviour is deliberate.
• Repeated over time, not a one-off incident.
• Imbalance of power, the person being targeted feels unable to defend themselves.

 

While not all conflict or unacceptable behaviour is bullying, it is always important to take your child’s concerns seriously and seek support if needed.

 

How the Education Welfare Service can help

If bullying is affecting your child’s attendance, wellbeing, or behaviour, our Education Welfare Officers can work with you and your child’s school to help address the issue. We support families through early intervention, advice, advocacy, and referral to further support if needed.

No child should feel unsafe or unsupported at school. If you’re concerned, please contact us, we are here to help.

 

When is it not bullying?

The following examples are examples of unacceptable behaviour but are not examples of bullying:

• a disagreement or ‘falling out’
• an argument or one-off fight
• relationship issues where children or young people need to learn how to get along better
• someone being ‘nasty’ with unkind or disrespectful words or action.

All unacceptable behaviour must be challenged, whether bullying or not.

 

What can you do to help?

There are lots of things you can do as a parent/carer to support your child, the guidance linked below gives some ideas about how to talk to your child about bullying, how to spot the signs, how you can help them and how to build your child’s confidence and self-esteem. The guidance also gives information about dealing with bullying online, it covers coping with the effects of bullying and managing your own feelings and actions

 

Guidance for parents and carers (opens in a new tab)

Guidance for young people (opens in a new tab)

Guidance for children (opens in a new tab)

 

What to expect from your child’s school

All schools have a duty of care to provide a safe, supportive environment for learners. By law, they must have a behaviour policy, and we expect them to have a clear anti-bullying policy as well. These policies outline how bullying concerns are handled and should be available on the school’s website or upon request.

 

Raising a bullying concern: General steps

If you need to report a bullying incident, follow these steps, allowing the school time to act and monitor progress:

 

1. Speak to the class teacher, form tutor, or head of year
2. If unresolved, escalate to the headteacher
3. Next, contact the school governing body
4. If necessary, raise the issue with the local authority

 

Throughout the process, keep a written record of your communications, including:

• Who you spoke to
• When and how contact was made
• What was discussed
• Any agreed actions and responsibilities

 

Remember: timely and consistent communication helps schools take effective action to keep your child safe and supported.

 

Communicating concerns respectfully

We understand that issues involving your child can be distressing, but it’s important to handle concerns through the appropriate channels.

Please avoid using social media to voice complaints about the school or to criticise or threaten individual members of staff. This can escalate the situation, cause unnecessary harm, and may lead to legal consequences. Schools have a duty of care not only to pupils but also to their staff.

Similarly, do not approach other children or families involved either in person or online. Confronting others can increase tensions and make the situation more difficult to resolve.

To ensure the best outcome for your child, we encourage you to work with the school through the proper procedures and maintain open, respectful communication at all times.

Education Welfare Service

Our Education Welfare Service works in partnership with families, schools, and other agencies to promote regular school attendance and ensure every child has access to their right to education. We provide early help and support to address barriers to attendance, offer guidance around legal responsibilities, and advocate for children and young people’s wellbeing. Whether you're facing school refusal, attendance concerns, or need advice on education options, we’re here to help build strong home school connections and positive future pathways.

We are dedicated to supporting learners and families in overcoming barriers to regular school attendance. Each school in the county is served by an Education Welfare Officer who collaborates with schools, families, and other agencies to promote consistent attendance and address any underlying issues affecting a child’s education.

Establishing positive attendance habits from an early age lays the foundation for future success. Research consistently shows that pupils who attend school regularly tend to achieve stronger academic outcomes, particularly in their GCSEs, compared to those with lower attendance. Beyond the academic impact, regular attendance is essential for children’s social development. Missing school can mean missing out on vital opportunities to build and maintain friendships, especially during the formative early years.

Punctuality is equally important. Arriving on time helps your child start the day calmly, confidently, and minimises disruption to their learning and the learning of others. Persistent lateness, particularly after the register has closed, may be recorded as an unauthorised absence.

If your child is experiencing difficulties attending school, or if you have concerns about their welfare in relation to education, you can access support by contacting your child's school directly or by contacting the Education Welfare Service. We are all here to help and support you.

Every absence matters. Missing just 2 days a month means a child misses 10% of the school year.

In addition to our work with schools, we also support children and young people who are Electively Home Educated. While parents have the legal right to educate their children at home, we aim to ensure that all EHE learners receive a suitable and efficient education. Our team maintains regular contact with EHE families, offering guidance, resources, and support visits to help them meet their educational responsibilities. We provide a non-judgemental, collaborative approach and work to build positive relationships with families, signposting them to relevant services and support networks where needed. Our goal is to promote the best outcomes for every child, regardless of their educational setting.

Our Education Welfare Service actively supports service children and their families, recognising the unique challenges they may face, such as frequent relocations, parental deployment, or adjusting to new school environments. We work in collaboration with SSCE Cymru Supporting Service Children in Education in Wales (opens in a new tab) to ensure these learners receive the understanding and targeted support they need. Through this partnership, we help schools identify service children on roll, ensure appropriate transitions are in place, and provide advice and interventions tailored to their specific circumstances.

 

Contact information

Educationwelfareservice@pembrokeshire.gov.uk

01437 764551

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Education Welfare Service Team

​​​Education Welfare Officers play a vital role within the education system, supporting children, young people, and families to overcome barriers to regular school attendance. Their role is both supportive and statutory, focusing on improving school attendance and promoting the wellbeing, safety and inclusion of learners. Working in partnership with schools, families, and other agencies, Education Welfare Officers help ensure every learner can access their right to education in a safe and supportive environment.

With a trauma informed approach at the heart of their practice, our Education Welfare Officers prioritise empathy, consistency, and the development of trusting relationships. They work closely with schools, families and partner agencies to identify and address the underlying causes of poor or irregular attendance through early, coordinated support. This may include a wide range of factors such as health difficulties, additional learning needs, social or emotional challenges, family circumstances, or safeguarding concerns.

Education Welfare Officers also help schools fulfil their legal duties around attendance, safeguarding, and learner welfare, while promoting a positive culture of engagement and inclusion.

If you are concerned about your child’s attendance or are facing challenges that are impacting their ability to attend school regularly, your local Education Welfare Officer can provide practical advice, advocacy, and access to wider support. The goal is always to work together, schools, families, and services, to remove barriers, promote wellbeing, and help every child reach their full potential.

In addition to supporting children in school settings, the Education Welfare Service plays a key role in supporting families who choose to Electively Home Educate (EHE). Our EHE Advisors work directly with families to ensure that home educated children receive a suitable, efficient, and age-appropriate education. These advisors offer guidance, regular contact, and the opportunity for supportive visits to help families navigate home education and feel confident in their approach.

The EHE Assistant provides essential administrative support, helps maintain accurate records, and ensures timely communication between families and the local authority. Together, the EHE team adopts a non-judgemental, partnership-based approach, respecting parental choice while prioritising the best interests and educational outcomes of every child.

EHE families are also supported through signposting to local resources, services, and events that enhance the learning experience, and by helping to ensure safeguarding measures are in place where necessary.

 

The Education Welfare Service is also committed to supporting children from armed forces families, who often face unique challenges such as mobility, parental deployment, or transitions between different education systems.

In collaboration with Supporting Service Children in Education in Wales (SSCE Cymru) (opens in a new tab), our team works to ensure that the needs of service children are recognised and supported across Wales. This includes close partnership working with SSCE Cymru School Liaison Officers, who help identify service children within schools, promote best practice, and facilitate a smoother educational journey for these learners.

These Liaison Officers play an essential role in raising awareness among school staff about the experiences of service children, ensuring schools have the tools and understanding needed to respond effectively. They also help schools develop policies, practices, and transition plans that support stability and continuity for service children and their families.

Together, our Education Welfare Officers, EHE team, and partners such as SSCE Cymru are committed to promoting inclusion, access, and educational success for all learners, whatever their background or learning context.

 

For further information

Educationwelfareservice@pembrokeshire.gov.uk

ehe@pembrokeshire.gov.uk

01437 77764551

SSCECymru@wlga.gov.uk

029 2046 8616

Safeguarding and child protection: Our commitment

Safeguarding is everybody's business.

The Education Welfare Service plays a crucial role in safeguarding children and young people, ensuring their safety, wellbeing, and right to a secure learning environment. Education Welfare Officers work closely with schools, families, and multi-agency partners to identify and respond to concerns about a child’s welfare or safety.

Our officers are trained to recognise signs of neglect, abuse, or other safeguarding risks and follow strict protocols to protect vulnerable learners. They act promptly to report concerns and collaborate with social services and other agencies to provide timely support and interventions.

By promoting a culture of vigilance and partnership, the Education Welfare Service helps create safe and supportive educational settings where every child can thrive.

What to do if you have concerns about a child, young person or adult’s safety or welfare

If you have any concerns about the safety or wellbeing of a child, young person, or vulnerable adult, it is your responsibility to take immediate action.

Record the concern in writing and include;

• The child or adults Name
• Address
• Date of birth
• Details of your concern
• Your name and contact information

 

Report without delay, pass your concerns to the appropriate team. Never assume someone else will report your concerns. Take positive action and report it immediately. Children or adults at risk should not be expected to take responsibility for themselves or others.

If in doubt you can contact the Child Care Assessment Team or Adult Safeguarding Team to seek advice.

Important guidance:

• Do not assume someone else will report the concern, you must act.
• Children and adults at risk should not be expected to protect themselves or others.
• If there are signs of physical injury, seek medical help immediately.
• Listen carefully and patiently, do not question or judge what you are told.
• Never promise confidentiality, explain that you need to share the information to keep them safe.
• Write down details of the conversation as soon as possible.

This guide is a summary and not a replacement for the full Wales Safeguarding Procedures (opens in a new tab). Always ensure you are familiar with the safeguarding policies relevant to your role.

Contact information

Child Care Assessment Team: 01437 776444

Adult Safeguarding Team: 01437 776056

Social Services out of hours: 0300 123 5519

 

Police

In an emergency ring 999

Non-emergency 101

 

Other useful telephone numbers

NSPCC: 0808 8005000

Childline: 0800 1111

Domestic Abuse Helpline: 0808 8010800

Care Inspectorate Wales: 0300 7900126

Family holidays during term time

Taking family holidays during term time can have a significant impact on your child’s education. Even a few days away from school can disrupt learning, lead to gaps in understanding, and affect progress, particularly in key developmental years.

The Education Welfare Service works with families and schools to promote the importance of regular school attendance. We understand that family time is valuable, but we encourage parents and carers to plan holidays during designated school breaks whenever possible.

Schools can only authorise absence during term time in exceptional circumstances, and this is entirely at the discretion of the headteacher (or a person authorised to act on their behalf). Each request for leave will be considered individually, based on the circumstances provided.

Every school day matters. Attending school regularly not only supports academic achievement but also helps children build friendships, confidence, and a positive routine.

Please note:

• Requests should be made to school in advance by the parent or carer with whom the child normally resides.
• Except in exceptional circumstances, no more than 10 school days of leave should be granted within any academic year.
• Unauthorised absences may result in a fixed penalty notice in line with local authority and Welsh Government guidance.

If you are considering requesting a term-time holiday, we recommend speaking with your child’s school first. For further advice, please contact your child’s school or the Education Welfare Service.

 

Contact information

Educationwelfareservice@pembrokeshire.gov.uk

01437 764551

Penalty notices for regular non-attendance at school/alternative education provision

What is a penalty notice?

Parents and carers have a legal responsibility to ensure that their child(ren) receive a full-time education. Failure to do so may result in a penalty notice or, in more serious cases, legal prosecution.

A penalty notice is one of several interventions used to promote better school attendance. Attending school regularly is not only beneficial—it is essential. Regular attendance is closely linked to improved exam performance, increased learning opportunities, and better job prospects. Just as importantly, it supports children's social development by helping them build friendships, develop communication skills, and learn how to work effectively with others.

Where the criteria for issuing a penalty notice are met, Pembrokeshire County Council may issue a notice to a parent or carer whose child(ren) fail to attend school or alternative education provision regularly.

Penalty notices can only be issued for children of compulsory school age. They do not apply to nursery-age children or pupils in sixth form (Years 12 and 13).

If a penalty notice is issued, the fine is £60 if paid within 28 days of receiving the notice. If payment is made after 28 days but within 42 days, the amount increases to £120.

 

Who can issue a penalty notice?

Only the Local Authority is permitted to issue fixed penalty notices, in accordance with the Code of Conduct for penalty notices

If a school or the police request the issue of a penalty notice, Pembrokeshire County Council will carefully review all relevant documentation provided. An authorised officer will then determine whether it is appropriate to issue the penalty notice based on the evidence and the circumstances.

When will a penalty notice be issued?

The Code of Conduct outlines the specific circumstances under which a penalty notice may be issued.

The key criteria include:

• A pupil must have accumulated a minimum of 10 sessions (equivalent to five school days) of unauthorised absences* during the current school term, and#
• These absences must result in the pupil’s overall attendance falling below 90% for the school year to date.
• The absences do not have to be consecutive.

 

*Unauthorised absences include:

• Unauthorised non-attendance at school
• Unauthorised holidays taken during term time- please see ‘Family holidays in term time’ for further information
• Unauthorised late arrivals after the registration period has closed

 

Who decides if an absence is unauthorised?

The responsibility for deciding whether a pupil’s absence is authorised lies with the head teacher, or another designated member of school staff acting on behalf of the school. To support this decision-making process, the Welsh Government has issued guidance, which schools are encouraged to follow to ensure consistency and fairness when determining the validity of an absence.

 

Is there an appeal process?

No. There is no statutory right to appeal once a penalty notice has been issued. If you consider that a penalty notice has been wrongly issued to you, you can make representation for it to be withdrawn. If it is not withdrawn, you must pay the penalty, or you may be prosecuted for failing to ensure your child(ren)’s attendance at school.

 

How do I pay?

Please note that payment by instalments or part-payment is not accepted for penalty notices. The full amount must be paid within the specified time frame to avoid further legal action.

 

Can I get help if my child is not attending school regularly?

Yes. If your child is struggling to attend school regularly, both the school and Pembrokeshire County Council are here to help. We can offer advice and support to help you improve your child(ren)’s attendance.

It’s important to act early. If you have any concerns about your child(ren)’s attendance, please speak with your child(ren)’s school, the School Attendance Officer, Family Engagement Officer, or the Education Welfare Officer linked to your child’s school as soon as possible. Early communication can make a big difference in identifying and addressing any underlying issues.

 

How to get further information

Further information on the operation of this code of conduct and penalty notices is available from:

Pembrokeshire Education Welfare Service

Email: educationwelfareservice@pembrokeshire.gov.uk

Telephone: 01437 764551

Children Missing from Education (CME)

Child Missing Education (CME)

By law, every child in Wales has the right to a full-time education. Children Missing Education are those who are of compulsory school age but are not registered at a school, not receiving suitable education otherwise (such as home education), and are not known to be attending any other educational provision.

Local authorities in Wales have a legal duty to identify, track, and support children missing from education to ensure their safety and promote their right to education. This includes working with schools, parents, and partner agencies to locate children, assess their needs, and help them re-engage with appropriate education.

Children can fall out of education for a variety of reasons, including family relocation, exclusion, bullying, illness, or lack of awareness about school registration processes.

 

What you can do

If you believe a child is not receiving an education, please make a referral now or contact Pembrokeshire’s Education Welfare Service. Acting early helps us ensure that children are safe and supported back into learning.

You do not have to give us your personal details but if you do these details will be treated with the utmost confidence and not revealed to anyone other than Education Officers responsible for dealing with children missing from education.

 

Contact information

Educationwelfareservice@pembrokeshire.gov.uk

01437 764551