Digital Services

Nominet Channel Partner Terms and Conditions

Pembrokeshire County Council ICT Department provides a domain name registration service for internal service areas, council funded projects and associated third parties. As a Nominet Channel Partner we are required to publish the following contact details, complaints procedures and terms and conditions for customers.

Domain Name registration contact details

Postal Address:  County Hall, Haverfordwest, Pembrokeshire, SA61 1TP

Telephone: 01437 764551

Email: digital@pembrokeshire.gov.uk

Complaints Procedure

If you wish to complain about the Domain name registration service, please contact ICT Services using one of the contact methods above. Outside of office hours please email us at digital@pembrokeshire.gov.uk. We will to respond to all points of contact within 3 business days and aim to resolve any issues you have within 5 business days.

Reporting abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at cyber.security@pembrokeshire.gov.uk with as much detail as you can about the abuse. We will investigate your complaint within 2 business days.

If you're not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry)

Terms and Conditions for Customers

Please be aware of the following terms and conditions that apply to domains registered by Pembrokeshire County Council on behalf of registrants.

Website: Nominet (opens in a new window)

All domains are renewed on a bi-annual basis. ICT Services will issue a confirmation of domain renewal to the registered contact at least 60 days prior to the expiry date. Unless notified in writing or by Email address above, the domain will be renewed on your behalf. ICT Services will ensure all contact details for the registration are updated and correct. If you do not wish to renew a domain please make sure you contact us a minimum of 45 days before your domain expires by emailing us at the above email address.  All domains will be renewed at least 30 days in advance of the domain name expiring.

ICT Services reserves the right to re-charge the cost of Domain registration and renewal. The cost associated with each domain name is £5 bi-annually.

Should any customer wish to transfer their domain name to another Service Provider, ICT will recover any costs incurred from the customer.