Register for my Account

Agree to the terms of use and click ’Register’.
Complete the registration instruction screens.
You will receive an email with an activation link. For your security, the activation link in the email will expire after 15 minutes. Remember to check your junk and spam folders.
To finish setting up your account click on the activation link.
You will see a screen confirming your email has been confirmed for your account, and you can now log in.

If you have a Google account, you can by-pass the ‘Register’ process and login using your Google Account.

Please note:

When you go through to the confirmation steps in My Account, please check that all your details brought through from your Google account are correct.

Trouble registering?

It could be because…

The password you are trying to set does not meet the security criteria

Passwords must:
Be 8 characters or more long

and include:

upper and lower case letters
at least one number
a special character e.g. *!#

The special security link sent to your email may has expired. The link expires after 15 minutes and can only be used once. You will need a new link.
You already have an existing account. You will need to reset your password.

If you are sure, you don’t have an account registered against this email address, please contact us on digital@pembrokeshire.gov.uk

Logging in to My Account

Log in with email and password

Go to the My Account home page.
Choose ‘Log in with email’.
Enter your email address and password.
Click ‘Log in’.

Please note:

If you have previously logged in using ‘Log in with Google’ for My Account, it may mean your account is only linked to your Google account log in details.

If you want to set a password to ‘Log in with email’ in future, you will need to set a password.

Trouble logging in with email and password?

It could be because….

You have forgotten the password you set during the registration process. You will need to reset your password.
An account couldn’t be found linked to your email address.

You may need to register for an account.

If you are sure, you already have an account set up with this email address, please contact us on digital@pembrokeshire.gov.uk

For further help and support please contact: digital@pembrokeshire.gov.uk

Log in without a password

We’ll send a link to your email.
Click the link, and you’ll be signed in straight away.

This helps keep your account safe, as it stops people being able to guess or steal your password.

You don’t need to remember or reset any passwords.

Please note:

You will need to have an existing My Account to use this option.

If you don’t currently have a My Account: Register for an account

Go to the My Account home page.
Choose ‘Log in without a password’.
Enter your email address.
A link will be sent to your email. The link in the email will expire after 15 minutes. Remember to check your junk and spam folders.
Click the link in your email to be automatically signed in to your account.

Please note:

For your security, the link expires after 15 minutes and can only be used once.

You will need a new link, so you will need to go through the ‘log in without password’ process again.

Trouble logging in without a password?

It could be because…

1. The security link sent to your email may has expired. The link expires after 15 minutes and can only be used once. You will need a new link, so you will need to go through the ‘log in without password’ process again.

For further help and support please contact: digital@pembrokeshire.gov.uk

Log in with a social password e.g. Google

If you have a Google account, you can by-pass the logging in process for My Account

Go to the My Account home page.
Choose ‘Log in with Google’.
Choose the Google account you want to log in with.
You will be re-directed to your My Account dashboard.

Trouble logging in with Google?

It could be because…

You are trying to ‘Log in with email’ but you have previously only logged in using ‘Log in with Google’ for My Account which means your account may only be linked to your Google account for log in details.

If you want to set a password to ‘Log in with email’ in future, you will need to set a password

Your account is already linked for you to ‘Log in with email’ using your chosen email address, but you have forgotten the password you set. You will need to reset your password.

If you are sure, your account is not linked againstthis email address, please contact us on digital@pembrokeshire.gov.uk

For further help and support please contact: digital@pembrokeshire.gov.uk

Forgotten password/reset password

Go to the My Account home page.
Choose ‘log in with email’
Choose ‘Forgotten password’
Enter your email address so we can send you a link to reset your password
You will receive an email with the reset password link. For your security, the link is valid for 15 minutes. Please remember to check your junk/spam folders
Setting your password…

Remember:

your password must have:

at least 8 characters
at least one symbol e.g. ?!£%
at least one capital letter
at least one number

Change existing password

You can change your password in your My Account at any time.

Log in to My Account
In your My Account dashboard
Click on your profile in the top right-hand corner of the screen
Choose ‘My details’
Choose ‘Security options’
Click on ‘Change password’
Enter your email address so we can send you a link to reset your password
You will receive an email with the reset password link. For your security, the link is valid for 15 minutes. Please remember to check your junk/spam folders
Setting your password…

Remember:

your password must have:

at least 8 characters
at least one symbol e.g. ?!£%
at least one capital letter
at least one number

Trouble resetting/changing your password?

It could be because…

The password you are trying to set does not meet the security criteria.

Passwords must:

Be 8 characters or more long

and include:

upper and lower case letters
at least one number
a special character e.g. *!#

The security link sent to your email may has expired. The link expires after 15 minutes and can only be used once. You will need a new link, so you will need to go through the forgotten password/change/reset password process again.

For further help and support please contact: digital@pembrokeshire.gov.uk

For further help and support, please visit: My Account frequently asked questions (FAQ’s)

To provide us with some feedback please contact: digital@pembrokeshire.gov.uk

If you have any technical issues while using My Account please use the ‘report a bug’ form

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