Digital Services

Track-it

Our Track-it service allows you to track the progress of your online requests and reports, meaning you are kept informed every step of the way.

Introducing Track-iT video (opens in a new tab)

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We ran a pilot of our Track-it service using our ‘report a streetlight’ function, and the plan is to then roll this out across our other services.

Services using Track-it

Report a streetlight

If you need to report a streetlight (opens in a new tab), you can try out our Track-it service.

Track-iT: How to report a broken streetlight video (opens in a new tab)

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Submit your streetlight report, and receive progress updates via email, and the ‘my active requests’ widget on your My Account dashboard.

 ‘My active requests’ allows you to monitor the progress of your report in real time.

To activate the widget just follow our simple how to guide:

Track-iT: How to add the My Active Requests widget (opens in a new tab)

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Let us know what you think

We would love to hear about your experience of using Track-it

Please complete our short feedback survey (opens in a new tab). It will only take a few minutes.

Further support

For help and support with Track-it please contact: digital@pembrokeshire.gov.uk

If you have any technical issues while using Track-it please use the ‘report a bug (opens in a new tab)’ form

Our Alexa skill - Pembrokeshire Council

So, what is an Alexa skill?

Alexa is Amazon’s voice service, accessed through your amazon device or the Alexa app. You simply say the word ‘Alexa’ and Alexa will respond. You can already use this service for music playback, making to do lists, setting alarms as well as proving weather, traffic and real-time information.

Alexa skill is like an app. You can enable and disable skills in the same way that you install and uninstall apps on your smart phone or tablet, bringing our products and services to life.

We have launched an Alexa skill for:

• Cleddau bridge closures
• Waste collections
• School closures
• Primary school lunch menus

To start using this skill, all you need to do is:

Step one: Open up the Alexa app on your smart device

Step two: Navigate to the 'More' option in the bottom toolbar

Step three: Select the 'Skills & Games' option in the list. This is where you can manage the skills installed on your Alexa device, and install new skills

Step four: Select the 'Search' icon in the top-right corner of your screen. This may appear differently depending on your device.

Step five: Search for Pembrokeshire Council in this menu, the skill should appear following a short search

Step six: The Skill should appear, and be the first option in the list, as seen in the image. Please press the skill name 'Pembrokeshire County Council'

Step seven: Select the Launch option on this screen. This should tie the skill to your amazon account, and allow it to be accessible from Alexa devices linked to your account

Step eight: The Skill should ask for permissions. This is necessary for full functionality of the skill, and is used to determine address information for the waste and location information provided by the skill

Step nine: If you’d like to launch the skill now, you can select the device you’d like to try and press the launch button

Step ten: Sign in to the Alexa app, and try:

“Alexa, ask Pembrokeshire council, when is my next waste and recycling collection?”

“Alexa, ask Pembrokeshire council, what items are due for my next collection?”

“Alexa, ask Pembrokeshire council, which waste containers can I leave out for collection this week?”

“Alexa, ask Pembrokeshire council, is the Cleddau Bridge open?”

“Alexa, ask Pembrokeshire council, which schools are closed today?”

“Alexa, ask Pembrokeshire council, what’s on the primary school lunch menu today?”

“Alexa, ask Pembrokeshire council, what’s for school dinners tomorrow?”

"What is the festive lunch menu in schools?"

"When are schools having Christmas lunch/dinner?"

"Can I put more rubbish out at Christmas?"

"Will my bin day change at Christmas?"

"What date will my waste and recycling collection take place this Christmas?"

If you have any issues with the initial set up don’t hesitate to contact the team for on: iot@pembrokeshire.gov.uk

Have you moved house or changed the address that your Alexa device is located? 

If so, you should check that the location of each of your devices is correct. If it is incorrect, it will give you incorrect information e.g. the wrong kerbside collection dates.

How to change location settings on Alexa:

Step 1: open the Alexa app on your smartphone or tablet, and go to ‘More’

Step 2: go to ‘Settings’ then ‘Device Settings’

Step 3: you will see a list of all of your devices, click on the device you want to check the location on

Step 4: You will either see an address under ‘Device location’ or if it says nothing under ‘Device location’ then it is not linked to an address

Step 5: If you need to add or change an address, you should click on ‘Device location’ then the ‘Change’ button. Go through the process of inputting the correct address and save.

Step 6: Repeat this process for all devices

Nominet Channel Partner Terms and Conditions

Pembrokeshire County Council ICT Department provides a domain name registration service for internal service areas, council funded projects and associated third parties. As a Nominet Channel Partner we are required to publish the following contact details, complaints procedures and terms and conditions for customers.

Domain Name registration contact details

Postal Address:  County Hall, Haverfordwest, Pembrokeshire, SA61 1TP

Telephone: 01437 764551

Email: digital@pembrokeshire.gov.uk

Complaints Procedure

If you wish to complain about the Domain name registration service, please contact ICT Services using one of the contact methods above. Outside of office hours please email us at digital@pembrokeshire.gov.uk. We will to respond to all points of contact within 3 business days and aim to resolve any issues you have within 5 business days.

Reporting abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at cyber.security@pembrokeshire.gov.uk with as much detail as you can about the abuse. We will investigate your complaint within 2 business days.

If you're not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry)

Terms and Conditions for Customers

Please be aware of the following terms and conditions that apply to domains registered by Pembrokeshire County Council on behalf of registrants.

Website: Nominet (opens in a new window)

All domains are renewed on a bi-annual basis. ICT Services will issue a confirmation of domain renewal to the registered contact at least 60 days prior to the expiry date. Unless notified in writing or by Email address above, the domain will be renewed on your behalf. ICT Services will ensure all contact details for the registration are updated and correct. If you do not wish to renew a domain please make sure you contact us a minimum of 45 days before your domain expires by emailing us at the above email address.  All domains will be renewed at least 30 days in advance of the domain name expiring.

ICT Services reserves the right to re-charge the cost of Domain registration and renewal. The cost associated with each domain name is £5 bi-annually.

Should any customer wish to transfer their domain name to another Service Provider, ICT will recover any costs incurred from the customer.

Register for my Account

Start your online journey with us and sign up for our My Account.

What is My Account?

My Account is our online council account. It is our platform for all of our online services.

It is:

• Easy to use
• Mobile friendly
• Safe and secure
• Able to offer a wide range of services that can be accessed online such as:
• making payments
• reporting problems
• sign up to notifications e.g. bin day, school closures and bridge closures
• check local planning applications

Registering for My Account

Why should I register?

By registering, you will have access to:

• A personalised dashboard – where you can display your favourite/most used services
• More geographical info (for your local area and across the County)
• A mobile compatible version of our online services
• Easier ways to manage your payments, reports and requests

How do I register?

You can either create an account by choosing ‘Register’ and providing an email address and password

or

If you have a Google Account you can by-pass the ‘Register’ process and ‘Login with Google’

*when you go through to the confirmation steps in My Account please check that all of your details are correctly brought through from your Google Account.

Here is our handy video guide: My Account - How to register (opens in a new tab)

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For further help and support with My Account: My Account Frequently Asked Questions

To provide us with some feedback please contact: digital@pembrokeshire.gov.uk

If you have any technical issues while using My Account please use the ‘report a bug’ form

Cookie Policy

Use of cookies by Pembrokeshire County Council

Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.

Strictly Necessary Cookies

ACCEPT DECLINE

1. The table below explains the cookies we use and why 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens in a new tab)

To opt out of being tracked by Google Analytics across all websites visit Google Optout (opens in a new tab)

YouTube cookies

We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit You Tube embedding videos information page (opens in a new tab)

What can you expect as a visitor to our website?

When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to various parts of the site.

We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source.

If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Enable TLS on Old Browsers

Our website now requires that you have TLS enabled in your web browser. If you are experiencing issues with the website you may need to enable TLS.

The best way to insure you have TLS enabled is to update your browser, current browsers generally have this setting enabled by default. If using Windows XP, an alternate browser to Internet Explorer will be rquired to use our website. 

If you are not sure which browser you are using you can check and explore alternatives at What Browser 

To check whether you have this enabled on Internet Explorer:-

• Select settings, this is represented by a cog in the top right.
• Choose the 'Advanced' Tab.
• Scroll down the list and you will see which versions of SSL and TLS you have enabled.
  
  

Disclaimer Notice and Terms and Conditions of Use

Disclaimer notice

The County Council of Pembrokeshire endeavours to maintain the accuracy and reliability of this web site, it does not however make any representations about the accuracy, reliability, completeness or suitability of the information, products, services and related graphics contained in this web site for any purpose. Pembrokeshire County Council, its employees, suppliers and other parties involved in creating and delivering this web site shall not be liable for any direct, indirect, incidental, special or consequential damages, loss or inconvenience caused by reliance on the contents of this web site or arising from the use of this web site.

Terms and conditions

Access to and use of this web site is provided by the County Council of Pembrokeshire subject to the following terms and conditions:

1. Your use of this site constitutes your acceptance of these terms and conditions which take effect from the date that you first used the site. Pembrokeshire County Council reserve the right to change these terms and conditions at any time by posting any changes on line. Your continued use of this site after any changes have been posted constitutes your acceptance of the modified terms and conditions.
   
   
2. Use of this web site is for your own personal and non-commercial use. Materials may not be copied, reproduced, republished, down-loaded, posted, broadcast or transmitted in any way except for your own personal and noncommercial home use. Any other use requires the prior written permission of the Council.
   
   
3. You agree to use the site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, or cause annoyance, inconvenience or needless anxiety to any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, defamatory or abusive or which may harass or cause distress, inconvenience, nuisance or menace to any person and the transmission of obscene, threatening or offensive content or disruption of normal flow of dialogue within this site.
   
   
4. This web site contains links to other sites, which may not be operated by the Council. The Council is not responsible for the content of these sites and does not accept any liability that may arise in respect of the use of such sites.
   
   
5. The Council endeavours to ensure that all information and material on this web site is correct and accurate but does not accept any liability for errors or omissions, neither does the Council warrant that the use of the site will be uninterrupted. The Council provides the material published on its web site on the basis that it disclaims all warranties in respect of such material, whether expressed or implied. The Council, its employees, its suppliers and the original providers of the material accepts no liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damage arising from the publication of the material on this web site or from the use of this web site.
   
   
6. You acknowledge that all intellectual property rights including copyright and database rights in the Council's web site and its contents belong to or have been licensed to the Council who are otherwise used by the Council as permitted by applicable law.
   
   
7. The Council has the right to edit, refuse to post or remove any material submitted or posted on this site. The Council is not responsible for neither does the Council accept any liability for any material posted on the site otherwise than by the Council. Any opinions, advice, statements, offers or other information expressed or made available by third parties on the Council's site are those of the third parties concerned. The Council neither endorses nor is responsible for the accuracy or the liability of any such third party material.
   
   
8. These terms and conditions are governed by the laws of England and Wales. Any dispute arising ftom these terms and conditions shall be exclusively subject to the jurisdiction of the Courts of England and Wales.
9. If you find anything on this web site that gives you cause for concern then please let us know.
   
   
10. If you are dissatisfied with any part of this web site or with any of these terms and conditions of use, please discontinue use of the site immediately.
    
    
11. If any of these terms and conditions should be determined to be illegal invalid or otherwise unenforceable, then to the extent which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from - this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Online Service Privacy Notice

Visitors to our website

When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Use of cookies by Pembrokeshire County Council

Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.

Strictly Necessary Cookies

• Accept
• Decline

The table below explains the cookies we use and why:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All about cookies (opens in a new tab) 

To opt out of being tracked by Google Analytics across all websites visit: Google Tools (opens in a new tab)

YouTube cookies

We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page

People who call our Call Centre

When you call the Pembrokeshire County Council Contact Centre we collect essential information. We use this information to help improve its efficiency and effectiveness.
Please note, calls to our Contact Centre may be recorded for training purposes.

Links to other websites

This privacy notice does not cover the links, within this site, to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated September 2018

Departmental Privacy Notices