Digital Services
Track-it
Our Track-it service allows you to track the progress of your online requests and reports, meaning you are kept informed every step of the way.
Introducing Track-iT video (opens in a new tab)
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We ran a pilot of our Track-it service using our ‘report a streetlight’ function, and the plan is to then roll this out across our other services.
Services using Track-it
Report a streetlight
If you need to report a streetlight (opens in a new tab), you can try out our Track-it service.
Track-iT: How to report a broken streetlight video (opens in a new tab)
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Submit your streetlight report, and receive progress updates via email, and the ‘my active requests’ widget on your My Account dashboard.
‘My active requests’ allows you to monitor the progress of your report in real time.
To activate the widget just follow our simple how to guide:
Track-iT: How to add the My Active Requests widget (opens in a new tab)
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Let us know what you think
We would love to hear about your experience of using Track-it
Please complete our short feedback survey (opens in a new tab). It will only take a few minutes.
Further support
For help and support with Track-it please contact: digital@pembrokeshire.gov.uk
If you have any technical issues while using Track-it please use the ‘report a bug (opens in a new tab)’ form
Register for my Account
Start your online journey with us and sign up for our My Account.
What is My Account?
My Account is our online council account. It is our platform for all of our online services.
It is:
- Easy to use
- Mobile friendly
- Safe and secure
- Able to offer a wide range of services that can be accessed online such as:
- making payments
- reporting problems
- sign up to notifications e.g. bin day, school closures and bridge closures
- check local planning applications
Registering for My Account
Why should I register?
By registering, you will have access to:
- A personalised dashboard – where you can display your favourite/most used services
- More geographical info (for your local area and across the County)
- A mobile compatible version of our online services
- Easier ways to manage your payments, reports and requests
How do I register?
You can either create an account by choosing ‘Register’ and providing an email address and password
or
If you have a Google Account you can by-pass the ‘Register’ process and ‘Login with Google’
*when you go through to the confirmation steps in My Account please check that all of your details are correctly brought through from your Google Account.
Here is our handy video guide: My Account - How to register (opens in a new tab)
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For further help and support with My Account: My Account Frequently Asked Questions
To provide us with some feedback please contact: digital@pembrokeshire.gov.uk
If you have any technical issues while using My Account please use the ‘report a bug’ form
Cookie Policy
Use of cookies by Pembrokeshire County Council
Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.
Strictly Necessary Cookies
ACCEPT DECLINE
1. The table below explains the cookies we use and why
|
Cookie |
Name |
Purpose |
|
|
ASP.NET_SessionId |
This cookie is essential and will be deleted when you close your browser. |
|
COMS Content Management System |
COMS_COOKIE |
This is used to help the council count the number of visitors to each area of the site and whether people return to the site. It is used to help plan the site and direct effort towards the areas that are popular. |
|
|
COMS_POLL |
This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again. |
|
|
COOKIEASSENT |
To record if a user has accepted the use of cookies on the Pembrokeshire County Council website. |
|
|
pcc_styleContrast |
These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons. |
|
Google Analytics |
_utma |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
|
Tribal Family Information System |
PESearchCookie |
Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set. |
|
|
PECompareCookie |
Used for storing IDs of Providers for the comparison functionality. No expiration set. |
|
|
PELanguageCookie |
Stores the language chosen by the user. Expires after 12 hours. |
|
|
PETestCookie |
Used to test if cookies are enabled in the browser. Created and deleted instantly. |
|
WebOpac |
CardId |
This cookie is used to log on automatically when the WebOpac session is started. |
|
Customer satisfaction survey |
Socitm_include_me[x] |
These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens in a new tab)
To opt out of being tracked by Google Analytics across all websites visit Google Optout (opens in a new tab)
YouTube cookies
We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit You Tube embedding videos information page (opens in a new tab)
What can you expect as a visitor to our website?
When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to various parts of the site.
We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source.
If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
Notifications
By signing up for notifications, it means you can receive a range of alerts and reminders.
Notification |
Text (SMS) |
|
|---|---|---|
| Adult Learning courses in your area | - | |
| Cashless catering low balance alerts | ||
| Choice Homes Pembrokeshire weekly advert | - | |
| Cleddau bridge closures | - | |
| Commericial property for sale | - | |
| Commerical property to let | - | |
| Council consultations | - | |
| Garden waste collections | - | |
| New online services | ||
| Pembrokeshire electoral reminders | ||
| Newsroom | - | |
| Waste and recycling collections | - | |
| School closures | - |
To sign up for email and text notifications follow the simple steps below
- Login to My Account
- Click on 'My Details' (drop down is by your username) and select 'My Notification Preferences'
- Select as many notifications from the list as you’d like to receive.
Don’t forget to check we have the correct email and mobile number for you
- Login to My Account
- Click the 'My Details' (drop down is by your username)
- Click 'My Contact Details'
- Check/Edit/add your emails address and/or mobile number
- Click 'Save Changes' at the bottom of the page
* Add your mobile number to activate our text message (SMS) notification service
Frequently Asked Questions
Who will the email come from?
Emails will be sent from noreply@pembrokeshire.gov.uk so please make sure this is added to your safe list
Can I reply to these emails?
No, replies to this email address will not be picked up. If you need to email us please use the main email address enquiries@pembrokeshire.gov.uk
Can I opt out of receiving notifications?
Yes, simply log into My Account, click on ‘My Services’ and select ‘My Notification Preferences’. Then turn off the notifications you no longer wish to receive.
Will I get charged to receive text messages?
No, the service is completely free for our customers to receive messages although the initial text you send to 'Notify' will be charged at your standard network rate.
Who will the text message come from?
The text message will come from PembsCC.
Can I respond to the text?
No, unfortunately we cannot accept replies to text messages sent from PembsCC.
What else will you use my details for?
Nothing! We will only use your email address and/or mobile number to send you the notifications you have requested. We never pass on your details to anyone else.
Why am I receiving texts about my housing repairs report?
As part of our service improvements, we want to make sure we keep you informed every step of the way. By sending you a text we can let you know
- That your report has been received
- Your reference number
- The time and date we or one of our contractors will call at the property
We will also send you a reminder the day before your appointment to remind you that we will be calling, and a feedback form once the job is completed so you can tell us how we did
Enable TLS on Old Browsers
Our website now requires that you have TLS enabled in your web browser. If you are experiencing issues with the website you may need to enable TLS.
The best way to insure you have TLS enabled is to update your browser, current browsers generally have this setting enabled by default. If using Windows XP, an alternate browser to Internet Explorer will be rquired to use our website.
If you are not sure which browser you are using you can check and explore alternatives at What Browser
To check whether you have this enabled on Internet Explorer:-
- Select settings, this is represented by a cog in the top right.
- Choose the 'Advanced' Tab.
- Scroll down the list and you will see which versions of SSL and TLS you have enabled.
Disclaimer Notice and Terms and Conditions of Use
Disclaimer notice
The County Council of Pembrokeshire endeavours to maintain the accuracy and reliability of this web site, it does not however make any representations about the accuracy, reliability, completeness or suitability of the information, products, services and related graphics contained in this web site for any purpose. Pembrokeshire County Council, its employees, suppliers and other parties involved in creating and delivering this web site shall not be liable for any direct, indirect, incidental, special or consequential damages, loss or inconvenience caused by reliance on the contents of this web site or arising from the use of this web site.
Terms and conditions
Access to and use of this web site is provided by the County Council of Pembrokeshire subject to the following terms and conditions:
-
Your use of this site constitutes your acceptance of these terms and conditions which take effect from the date that you first used the site. Pembrokeshire County Council reserve the right to change these terms and conditions at any time by posting any changes on line. Your continued use of this site after any changes have been posted constitutes your acceptance of the modified terms and conditions.
-
Use of this web site is for your own personal and non-commercial use. Materials may not be copied, reproduced, republished, down-loaded, posted, broadcast or transmitted in any way except for your own personal and noncommercial home use. Any other use requires the prior written permission of the Council.
-
You agree to use the site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, or cause annoyance, inconvenience or needless anxiety to any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, defamatory or abusive or which may harass or cause distress, inconvenience, nuisance or menace to any person and the transmission of obscene, threatening or offensive content or disruption of normal flow of dialogue within this site.
-
This web site contains links to other sites, which may not be operated by the Council. The Council is not responsible for the content of these sites and does not accept any liability that may arise in respect of the use of such sites.
-
The Council endeavours to ensure that all information and material on this web site is correct and accurate but does not accept any liability for errors or omissions, neither does the Council warrant that the use of the site will be uninterrupted. The Council provides the material published on its web site on the basis that it disclaims all warranties in respect of such material, whether expressed or implied. The Council, its employees, its suppliers and the original providers of the material accepts no liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damage arising from the publication of the material on this web site or from the use of this web site.
-
You acknowledge that all intellectual property rights including copyright and database rights in the Council's web site and its contents belong to or have been licensed to the Council who are otherwise used by the Council as permitted by applicable law.
-
The Council has the right to edit, refuse to post or remove any material submitted or posted on this site. The Council is not responsible for neither does the Council accept any liability for any material posted on the site otherwise than by the Council. Any opinions, advice, statements, offers or other information expressed or made available by third parties on the Council's site are those of the third parties concerned. The Council neither endorses nor is responsible for the accuracy or the liability of any such third party material.
-
These terms and conditions are governed by the laws of England and Wales. Any dispute arising ftom these terms and conditions shall be exclusively subject to the jurisdiction of the Courts of England and Wales.
-
If you find anything on this web site that gives you cause for concern then please let us know.
-
If you are dissatisfied with any part of this web site or with any of these terms and conditions of use, please discontinue use of the site immediately.
-
If any of these terms and conditions should be determined to be illegal invalid or otherwise unenforceable, then to the extent which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from - this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
Online Service Privacy Notice
Visitors to our website
When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
Use of cookies by Pembrokeshire County Council
Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.
Strictly Necessary Cookies
- Accept
- Decline
The table below explains the cookies we use and why:
Cookie |
Name |
Purpose |
|---|---|---|
| - | ASP.NET_SessionId | This cookie is essential and will be deleted when you close your browser. |
|
COMS Content Management System |
COMS_COOKIE |
This is used to help the council count the number of visitors to each area of the site and whether people return to the site. It is used to help plan the site and direct effort towards the areas that are popular. |
| - | COMS_POLL Values: "PollID" - the reference numbers of the polls that you voted in “Haskeys” - flag to indicate that the cookie is valid |
This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again. This cookie is deleted after 30 days. It does not record how you vote on any issue. |
| - | COOKIEASSENT | To record if a user has accepted the use of cookies on the Pembrokeshire County Council website. |
| - | pcc_styleContrast pcc_styleSize |
These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons. |
| Google Analytics | _utma _utmb _utmc _utmz |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
| Tribal Family Information System | PESearchCookie | Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set. |
| - | PECompareCookie | Used for storing IDs of Providers for the comparison functionality. No expiration set. |
| - | PELanguageCookie | Stores the language chosen by the user. Expires after 12 hours. |
| - | PETestCookie | Used to test if cookies are enabled in the browser. Created and deleted instantly. |
| WebOpac Libraries System |
CardId Pin Name Institution SITE |
This cookie is used to log on automatically when the WebOpac session is started. |
| Customer satisfaction survey | Socitm_include_me[x] Socitm_exclude_me[x] Socitm_include_alt[x] |
These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data. If you disallow these cookies you will not be invited to participate in this survey. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All about cookies (opens in a new tab)
To opt out of being tracked by Google Analytics across all websites visit: Google Tools (opens in a new tab)
YouTube cookies
We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page
People who call our Call Centre
When you call the Pembrokeshire County Council Contact Centre we collect essential information. We use this information to help improve its efficiency and effectiveness.
Please note, calls to our Contact Centre may be recorded for training purposes.
Links to other websites
This privacy notice does not cover the links, within this site, to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated September 2018