What do we mean by Improvement?
Improvement, in the context in which we work, can mean many things. It can mean delivering better services or simply getting better as an organisation. For us a key driver is delivering improved outcomes for our customers and the community. Increasingly, however, local authority improvement will be about maintaining service delivery against a backdrop of diminishing financial resources. We will face some tough choices about what we seek to improve and how best to accomplish improvement in the future.