Housing Repairs and Maintenance

Report a repair

For emergency repairs

For general repairs for a communal area or garage  

Report a repair



For emergency repairs

  

If you are concerned about a gas leak or carbon monoxide 

Please call the free, 24-hour National Gas Emergency Service on 0800 111 999 immediately  

  

Problem with your water supply? 

This includes issues likelow water pressure, no water, shared drains that are blocked etc…  

Please contact Dŵr Cymru Welsh Water  

  

Emergency repairs 

If you need an emergency repair: 

 

Call us during working hours (Monday to Friday, 9am to 5pm): 
📞 01437 764551 

Call us out of hours 
📞 03456 015522 

 

Check what counts as an emergency repair before you call.  

 

Please note: 

You are not able to book an emergency repair online  

  



For general repairs for a communal area or garage 

Call us during working hours (Monday to Friday, 9am to 5pm): 
📞 01437 764551 

  



Before you report a repair

Please check whether the repair is our responsibility (the council) or your responsibility (the tenant).

Your report will be checked by our dedicated team to make sure the repair is our responsibility.

 

You (the tenant) are responsible for:

Security

Bathroom and kitchen items

Electrical

Fires and heating

Inside your property

Outside your property

 

Security
  • lost keys

 

Bathroom and kitchen items
  • Toilet seats and lids
  • plugs and chains

 

Electrical
  • Light switches, sockets, fuses, and electrical fittings (if not installed by the Council)
  • Appliances such as kettles, toasters etc…
  • Light bulbs, fluorescent tubes, and starters

 

Fires and heating
  • Cleaning ash pans and throat plates (part of the fireplace)

 

Inside your property
  • Adjusting doors e.g.  after laying new flooring
  • Curtain rails, shelves, hooks,
  • Decorating inside your property
  • Minor cracks and cosmetic defects e.g. small cracks in plaster, minor scratches on surfaces etc…

 

Outside your property
  • Grounds maintenance e.g. mowing the lawn, keeping the garden tidy, maintaining hedges, weeding patios and pathways etc…

 

 

We (the council) are responsible for:

Outside your property

Inside your property

Other outside areas

Services and fittings

 

Outside your property
  • Roofs
  • Chimneys (including sweeping)
  • Gutters and rainwater pipes
  • External walls
  • Outside doors and their frames
  • Windows - including glass
  • Painting the outside of your property

 

Inside your property
  • Built-in cupboards
  • Ceilings
  • Internal walls (but not decorating them)

 

Other outside areas
  • Steps and paths
  • Drains
  • Boundary walls
  • Garages and outhouses

 

Services and fittings
  • Electrical wiring and fittings (if the council provided them)
  • Gas installations (if the council provided or agreed to maintain them)
  • Heating appliances (if the council provided them)
  • Plumbing systems

 

Can’t find your repair issue listed?

Call us during working hours (Monday to Friday, 9am to 5pm):  
📞 01437 764551

 

 Report a repair

 

ID: 13633, revised 01/07/2025
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