Housing Repairs and Maintenance
Report a repair
For general repairs for a communal area or garage
For emergency repairs
If you are concerned about a gas leak or carbon monoxide
Please call the free, 24-hour National Gas Emergency Service on 0800 111 999 immediately
Problem with your water supply?
This includes issues likelow water pressure, no water, shared drains that are blocked etc…
Please contact Dŵr Cymru Welsh Water
- 0800 052 0145
- Dwr Cymru website (opens in a new tab)
Emergency repairs
If you need an emergency repair:
Call us during working hours (Monday to Friday, 9am to 5pm):
📞 01437 764551
Call us out of hours
📞 03456 015522
Check what counts as an emergency repair before you call.
Please note:
You are not able to book an emergency repair online
For general repairs for a communal area or garage
Call us during working hours (Monday to Friday, 9am to 5pm):
📞 01437 764551
Before you report a repair
Please check whether the repair is our responsibility (the council) or your responsibility (the tenant).
Your report will be checked by our dedicated team to make sure the repair is our responsibility.
You (the tenant) are responsible for:
Security
- lost keys
Bathroom and kitchen items
- Toilet seats and lids
- plugs and chains
Electrical
- Light switches, sockets, fuses, and electrical fittings (if not installed by the Council)
- Appliances such as kettles, toasters etc…
- Light bulbs, fluorescent tubes, and starters
Fires and heating
- Cleaning ash pans and throat plates (part of the fireplace)
Inside your property
- Adjusting doors e.g. after laying new flooring
- Curtain rails, shelves, hooks,
- Decorating inside your property
- Minor cracks and cosmetic defects e.g. small cracks in plaster, minor scratches on surfaces etc…
Outside your property
- Grounds maintenance e.g. mowing the lawn, keeping the garden tidy, maintaining hedges, weeding patios and pathways etc…
We (the council) are responsible for:
Outside your property
- Roofs
- Chimneys (including sweeping)
- Gutters and rainwater pipes
- External walls
- Outside doors and their frames
- Windows - including glass
- Painting the outside of your property
Inside your property
- Built-in cupboards
- Ceilings
- Internal walls (but not decorating them)
Other outside areas
- Steps and paths
- Drains
- Boundary walls
- Garages and outhouses
Services and fittings
- Electrical wiring and fittings (if the council provided them)
- Gas installations (if the council provided or agreed to maintain them)
- Heating appliances (if the council provided them)
- Plumbing systems
Can’t find your repair issue listed?
Call us during working hours (Monday to Friday, 9am to 5pm):
📞 01437 764551
Report a repair