Housing Repairs and Maintenance
Emergency repairs
If you are concerned about a gas leak or carbon monoxide
Please call the free, 24-hour National Gas Emergency Service on 0800 111 999 immediately
Problem with your water supply?
This includes issues like low water pressure, no water, shared drains that are blocked etc…
Please contact Dŵr Cymru Welsh Water
- 0800 052 0145
- Dwr Cymru website (opens in a new tab)
Emergency repairs
Emergency repairs are urgent issues that pose immediate risks to your safety or could cause serious damage to the property. These should be addressed within 24 hours.
Examples of emergency repairs:
- Burst water pipes: Can lead to flooding and water damage.
- Total electrical failure: Complete loss of power in the property.
- Gas faults: Suspected gas leaks or faulty gas appliances.
- Severe roof leaks: Leaks that cause significant water to enter the property
In the case of an emergency, you will need to know the key locations of the:
- Water stopcock: This is the main valve to shut off water supply.
- Gas meter: To turn off gas supply if needed.
- Electrical fuse box: To shut off electricity.
If you need an emergency repair:
Call us during working hours (Monday to Friday, 9am to 5pm):
📞 01437 764551
Call us out of hours
📞 03456 015522
Please note:
You are not able to book an emergency repair online
ID: 13634, revised 01/07/2025
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