Taxi Licensing

Complain about Taxi Service – Driver / Operator or Vehicle

It is a common misconception that the Licensing Authority employs licensed drivers. This is not the case.

Hackney Carriage and Private Hire licences allow holders to run what is their own businesses. As individual business owners, licensees are in a position to run their businesses as they see fit, with the proviso that they meet the requirements of the licences held and the law governing the licence.

Therefore, any complaints about service should be directed to the relevant operator or individual proprietor if it is a Hackney Carriage which is not attached to an operator.

All complaints which are pursued by the Licensing Authority are based upon the driver's fitness to hold a licence and/or the condition of the licensed vehicle. Accordingly, any complaints about driving standards should also be directed to the Police.

This is the level of service (opens in a new tab) you should expect.

If your experience has fallen short of this, please provide as much information as possible on the complain about taxi service, driver, operator or vehicle form to help our Licensing team investigate your complaint.