What's Available

Pembrokeshire Community Alarm Service

The Pembrokeshire community alarm service is an emergency telephone service with special features to suit the visually impaired, hard of hearing and people with mobility and other disabilities. It enables individuals to receive rapid attention in an emergency. 

Assistive Technology

Assistive technology is the overarching definition of telecare and telehealth equipment including community alarms.

Assistive technology is based on the premise that older, disabled or vulnerable people should be able to remain independent for as long as possible should they choose to do so. Telecare systems can support independence and well-being. It enables family, friends, neighbours or carers to respond to a crisis in a timely way.

Community Alarm Service

Pembrokeshire community alarm service is an emergency telephone service with special features to suit the visually impaired, hard of hearing and people with mobility and other disabilities. It enables individuals to receive rapid attention in an emergency.

Criteria

• A BT telephone line must be in place
• Electrical socket within 1 metre of landline socket on the same wall. This must be provided before the installation of the equipment.
• Must have at least two local contact numbers to be key holders.
• Private Sector Housing £2.20* VAT zero rated or £2.64 standard charge per week monitoring charge – billed quarterly.
• Council Tenants £2.38 VAT zero rated or £2.86 standard charge will be added to the rent account.

• *A VAT exemption form will need to be completed by the customer in order to qualify. This will be provided on installation.

• We will be responsible for the maintenance of the community alarm equipment.

Tenants of private rented accommodation and owner occupiers will also be supplied with a unit on loan. The monitoring charge is payable over 52 weeks and is £2.20 per week;however this is subject to review.

Telecare

Additional environmental & safety sensors can be linked to a community alarm. Access to this type of equipment is subject to an assessment of individual need.

Pembrokeshire CONNECT

Llesiant Delta Wellbeing’s CONNECT Service is the first of its kind in Wales, and is currently only available in Ceredigion, Carmarthenshire and Pembrokeshire. The Connect Service provides an enhanced lifeline and telecare service. The service aims to provide a wrap-around support service to help individuals to live independently for longer and help identify any potential health and wellbeing issues at the earliest opportunity. Delta also offer a more basic lifeline and telecare service. More information and how to get in touch can be found on the Llesiant Delta Connect webpage (opens in a new tab).

For further information please contact: 01437 764551

Email: enquiries@pembrokeshire.gov.uk