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Pembrokeshire Community Alarm Service

The Pembrokeshire community alarm service is an emergency telephone service with special features to suit the visually impaired, hard of hearing and people with mobility and other disabilities. It enables individuals to receive rapid attention in an emergency. 

Assistive technology

Assistive technology is the overarching definition of telecare and telehealth equipment including community alarms.

Assistive technology is based on the premise that older, disabled or vulnerable people should be able to remain independent for as long as possible should they choose to do so. Telecare systems can support independence and well-being. It enables family, friends, neighbours or carers to respond to a crisis in a timely way.

Community Alarm Service

Pembrokeshire community alarm service is an emergency telephone service with special features to suit the visually impaired, hard of hearing and people with mobility and other disabilities. It enables individuals to receive rapid attention in an emergency.

Digital Lifeline criteria

• Electrical socket within area providing strongest mobile signal.

• Must have at least two local contact numbers to be key holders.

Private Sector Housing £4.90* VAT zero-rated or £5.88 standard charge per week monitoring charge – billed quarterly.

Council Tenants £5.32 VAT zero-rated or £6.38 standard charge will be added to the rent account.

Vi Lifeline criteria

• A BT telephone line must be in place
• Electrical socket within 1 metre of landline socket on the same wall. This must be provided before the installation of the equipment.
• Must have at least two local contact numbers to be key holders.

Private Sector Housing £3.90* VAT zero-rated or £4.68 standard charge per week monitoring charge – billed quarterly.

Council Tenants £4.22 VAT zero-rated or £5.06 standard charge will be added to the rent account.

Telecare

Additional environmental & safety sensors can be linked to a community alarm. Access to this type of equipment is subject to an assessment of individual need.

For further information please contact: 01437 776115

Email: communityalarms@pembrokeshire.gov.uk