Make a Booking

Book a Leisure Class

How to make a booking

 

Due to the coronavirus Situation our BOOK NOW option is currently unavailable.

 

To make a booking you must be a Pembrokeshire Leisure member or registered user (a registered user is someone who has used one of our leisure facilities and has a registration card). You will also need your:-

• Pembrokeshire Leisure member/registration card number (found under the barcode)
• Unique 4 digit pin
• Email address

I don't have a 4 digit pin?

If you provided us with an email address when you registered your membership you can request a 4 digit pin to be sent.

If you did not provide us with an email address you need to contact your local leisure centre or email leisureonlinebookings@pembrokeshire.gov.uk to update your account before a pin can be generated. 

Make a Booking

Step 1 - Accept our Bookings Terms and Conditions Policy 

PAYMENT 1. The customer shall be responsible for the payment and any other charges to do with the booking. 2. The customer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose. 3. Full payment will be taken at the time of booking for all activities via major credit cards or debit cards. 4. The payment needs to be made at the time of the booking to validate the booking. 5. Price will be confirmed at time of booking. RULES AND REGULATIONS OF BOOKING In order to make online bookings the customer will need to register on the Pembrokeshire Leisure website www.pembrokeshire.gov.uk/leisure. This requires them to have a valid email address to log-in with and a Pembrokeshire Leisure Registration Card number which members may obtain, in person, from any centre. 1. Any customers who forget their PIN number can request a reminder through the on-line booking screen. 2. Booking is only confirmed when you pay in full for your activity, and you receive payment confirmation via email from the system. 3 .Members are only permitted to make ONE individual booking, per activity, and this must be for their personal use. Abuse of this regulation may lead to members being withdrawn from the advance bookings facility. 4. To gain entry to a Pembrokeshire Leisure centre any customer who has booked and paid online for activities will be required to swipe their Pembrokeshire Leisure registration card through the point of admission or at the centre reception and bring proof of booking. Please allow sufficient time to swipe during busy times. 5. Pembrokeshire Leisure reserves the right to re-allocate any bookings to other courts or areas within the Centre in order to optimise space utilisation. CANCELLATION & NON ATTENDANCE OF BOOKING BY CUSTOMER Late Cancellations 1. Each individual has up until 8 hours (of working time) prior to their pre booked activity, session or class to cancel their reservation. 2. If an activity, session or class is cancelled within these 8 hours the individual will be charged a ‘Late Cancellation Fee’ 3. Consideration will be taken into account for late cancellation where the individual has encountered an unforeseen reason for nonattendance (this will have to be at the discretion of the Duty Officer) 4. If another individual takes up the activity, session or class that has been cancelled the late cancellation fee will not be charged. All efforts will be made to contact individuals on waiting lists, where applicable, in this circumstance. 5. All individuals who have acquired a late cancellation dishonour charge will not be permitted to undertake any activity, session or class until they have cleared their debt. Non Attendance 1. If an individual fails to attend a pre booked activity, session, or class and given no prior notice a ‘Non-attendance Fee’ will be charged. 2. All individuals who have acquired a Non Attendance dishonour charge will not be permitted to undertake any activity, session or class until they have cleared their debt. CANCELLATION BY THE CENTRE Pembrokeshire Leisure reserves the right to refuse or cancel any booking without giving any reason, to refuse admission to the centre, to reject an application of membership and to withdraw membership. 1. We can add to, change, withdraw or cancel facilities or activities from the centre without notice. This includes closing a centre or changes to its opening hours for safety reasons, maintenance or special events. Customers who book & pay online will be entitled to a refund if the centre withdraws the facility or activity. The payment will be refunded direct to the credit or debit card upon presentation of the web booking reference number at the centre from the confirmation email customers receive. 2. No refund of membership fees will be made if a facility or activity booking is cancelled by the centre. 3. The centre will not be liable for any other expenditure incurred or loss sustained by the customer arising from the booking online or cancellation. RULES AND REGULATIONS OF USE (GENERAL) Set up of equipment may be undertaken during your booking time and is included in your booking payment. 1. Permission must be obtained from Duty Manager before taking any video or photographic images in the building. 2. Appropriate clothing must be worn for all activities for example: •Outdoor shoes must not be worn on poolside. • Non marking soles must be worn in all activity areas. 3. Customers shall keep all noise at a level which is acceptable and will reduce noise levels immediately if instructed by a manager. 4. On arrival at, and departure of the centre, customers must show consideration towards local residents living near the centre, particularly during the evening. 5. No customer shall grant sound or television broadcasting or filming rights without prior conditional consent of the management. The consent may impose conditions with which you must comply. 6. Pembrokeshire Leisure and third parties may carry out general filming and sound recording. Admission to the Centre signifies your consent to them being used in perpetuity and in all media without any rights to payment. 7. Parking is permitted only in the designated parking places. 8. Only cars displaying disabled badges may park in the disabled parking bays. 9. Customers will leave booked areas clean, tidy and free from damage. LIABILITY Pembrokeshire Leisure accepts no responsibility for the loss of, or damage to, property or injury, illness or death, on these premises unless caused by its own negligence. EMERGENCY PROCEDURES If the fire alarm sounds at the centre you must immediately leave the centre by the nearest available exit and meet at the assembly point and comply with any directions from Centre staff. 1. You must report any accident, injury or damage immediately to the Duty Manager/Reception at the Centre. DATA PROTECTION ACT Pembrokeshire Leisure is a data controller under the Data Protection Act 2018. We hold information for the purposes specified in our notification made to the information commissioner. We may get information about you from others, or we may give information to them. If we do, it will only be as the law permits, to; Check accuracy of information i.Prevent or detect crime ii.Protect public funds. We may check information we receive about you with what is already in our records. This can include information provided by you as well as by others such as government departments and agencies. We will not give information about you to anyone outside of the organisation unless the law permits us to do so. Additionally before agreeing to these terms and conditions ensure you have read the privacy policy, the link is at the bottom of the web page. COMMENTS If you wish to speak to someone regarding the level of service, please talk to the Duty Manager immediately. All customers must comply with these terms for booking online & conditions of use, to have regard for the safety of, and behave considerately towards other customers, staff, the building and equipment. Any person not doing so maybe asked to leave the Centre and must immediately leave if asked. You are responsible for the behaviour of any children you bring to the Centre and must explain any relevant rules and conditions to them. You must comply with notices and signs on display in the centre.

I accept the Terms and Conditions (Check box to accept)

Step 2 - Open Booking System »

Step 3 - Enter your registration card number and 4 digit PIN number. 

Step 4 - Click on the centre of your choice and select your required activity and preferred time and date.

Step 5 - confirm your booking by making a payment. This will be zero for Pembrokeshire Leisure members if the booking is included in your package.

Step 6 - You will receive your booking confirmation via email.

By booking online you are agreeing to our bookings terms and conditions and privacy policy.