Compliments, Concerns and Complaints

1. Compliments, Concerns and Complaints

2. Compliments and Comments

3. Who can complain?

4. What can I complain about?

5. Corporate Complaints: How do I complain?

6. Social Care Complaints: How do I complain?

7. Compliments, Concerns & Complaints Factsheet

8. Easy Read - Compliments, Concerns & Complaints Factsheet

9. Compliments, Concerns & Complaints Policy

10. Managing Customer Contact Policy

11. Complaints Relating to Schools

12. Dissatisfaction relating to Freedom of Information (FOI) / Environmental Information Regulations (EIR) Requests

13. Complaints against Councillors and Lay Members

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Compliments, Concerns and Complaints

Pembrokeshire County Council is committed to providing high quality services and it is only by listening to our customers that we can find out how well we are doing. The Council has adopted a revised Compliments, Concerns and Complaints Policy which establishes the procedure whereby concerns and complaints can be impartially reviewed and resolved. We are proud that the majority of all complaints are resolved at Stage 1: Informal Resolution.

Compliments, Concerns and Complaints Factsheet

Easy Read - Compliments, Concerns and Complaints Factsheet

Privacy Notice - Compliments, Concerns and Complaints

Managing Customer Contact

The Managing Customer Contact Policy explains what the Council considers to be unreasonable or unacceptable behaviour from customers, and how the Council will communicate these with customers.

Privacy Notice - Managing Customer Contact

ID: 489, revised 30/09/2024