Pembrokeshire County Council is committed to providing high quality services and it is only by listening to our customers that we can find out how well we are doing. The Council has adopted a revised Compliments, Concerns and Complaints Policy which establishes the procedure whereby concerns and complaints can be impartially reviewed and resolved. We are proud that in excess of 75% of all complaints are resolved at the Informal stage.
Unacceptable Actions by Complainants
This explains what the Council considers to be unacceptable actions from customers making a complaint and, how the Council will communicate with these customers.