Complaints

Complaints

Pembrokeshire County Council is committed to providing high quality services and it is only by listening to our customers that we can find out how well we are doing. The Council has adopted a revised Compliments, Concerns and Complaints Policy which establishes the procedure whereby concerns and complaints can be impartially reviewed and resolved. We are proud that the majority of all complaints are resolved at Stage 1: Informal Resolution.

Compliments, Concerns and Complaints Factsheet

Compliments, Concerns & Complaints Factsheet easy read

Managing Customer Contact

The Managing Customer Contact Policy explains what the Council considers to be unreasonable or unacceptable behaviour from customers, and how the Council will communicate these with customers.