Choosing care services
Questions to ask when choosing a home care service
- Will you visit me in my own home to discuss what help I need?
- What happens if the care I need changes?
- Have all your carers been properly screened, interviewed and their references checked?
- Do all your carers have the appropriate training and qualifications?
- Will nursing care always be given by a qualified nurse?
- Have all staff giving personal or nursing care had police checks?
- How do you supervise your carers to check they are doing what has been agreed?
- What help can you provide in an emergency?
- Who do I contact in an emergency?
- Who will have details about me and my care?
- What personal information do I have to provide?
- What records do you ask your carers to keep if they are handling my money (for example, if he or she is doing shopping for me)?
- What are your charges for daily, evening, weekend and 24 hour care?
- Is anything charged as an extra?
- Will I get written confirmation of the cost of my care before it starts?
- Will I be notified in advice about any changes in charges?
- How do I pay you (for example, do you bill me each week)?
- Do you have insurance that covers public and employer liability and losses arising from dishonesty?
- Can I see confirmation in writing of your insurance cover?
- What household insurance do I need (in case a worker injures him or herself, or household items get broken)?
- Do I have to provide any equipment?
- What equipment do your carers provide?
- What can I do if I don’t get on with my carer or need to complain?
- What is your complaints procedure?
Changes / cancellations
- How much notice do I have to give if I need to cancel a session or the service altogether?
- Is there a charge if I have to cancel the service at short notice?
- Will you tell me in advance if my carer cannot come at the usual time?
- Will you tell me in advance if a different carer will be coming?
- Will you tell me in advance if you have to cancel my service at any time?
- Can I give my carers presents, for example, at Christmas?
- Are your carers allowed to sign wills?
ID: 2152, revised 11/08/2022Print