Annual Report of the Statutory Director of Social Services 2021

How are People shaping our services?

Across the directorate we have been engaging with our service users, carers and their families in order to gain a better understanding with regard to how they have been managing during the pandemic. Whilst day services were suspended for much of the year, centre staff maintained contact with service users over the telephone and internet meetings. This provided people with an opportunity to feedback how they were coping and to remain connected with people they know and trust.

This year we have continued to work on making our information easier to understand. Increased capacity to produce easy read literature is being provided by Norman Industries.

Our Total Communication Group is committed to ensuring that information is accessible to all. 

During 2021 the focus has been on contacting people on zoom and other digital platforms.

What did we plan to do last year

How far did we succeed and what differences did we make?

Our engagement and consultation priorities for 2022/23

Complaints and compliments

ID: 9550, revised 16/03/2023