Welsh language Standards Annual Report 2024-25

Service Delivery Standards

• The Council has responsibility for delivering the complete range of local government services for residents, businesses, and visitors.
• We provide a wide range of services for our customers, which include schools, waste and recycling services, social care and housing, public protection, and area maintenance etc. In addition to the services, which we deliver ourselves, we also commission a range of goods and services from external contractors and other providers.
• Our employees currently work within the following structures under the Chief Executive Office: Assistant Chief Executive; Resources; Social Services and Housing; Education; Infrastructure and Environment; and Law and Governance.
• Our staff operate from a wide range of locations including offices, depots, libraries, and leisure centres, as well as from our headquarters at County Hall in Haverfordwest. Office-based employees divide their time between office bases and home working as part of Hybrid working.
• The Welsh Language Standards are embedded into our Communications Standards, Services & Resources Guidelines for Employees, available as a PDF on the intranet. The guidelines form part of corporate induction and are supplemented by a number of fact sheets.
• Supplementary Guidance for Mangers and Senior Officers is available which includes guidance on the provision of education courses to the public, the awarding of grants and procurement of goods and services.