Set up or change your Council Tax Direct Debit

Paying by Direct Debit is the easiest and safest way to pay your council tax.

You can:

choose a payment date: 8th, 15th, 22nd or 28th of the month
spread your payments over 10 or 12 months

How to set up or change a Direct Debit

You can do this:

by phone: call 01437 764551 and choose the council tax option

lines are open Monday, Tuesday, Thursday and Friday, 9am to 5pm
closed on Wednesdays

by form: download the Council Tax Direct Debit form, complete it and send it:

by email to revenue.services@pembrokeshire.gov.uk
or by post to:
Revenue Services
Pembrokeshire County Council
County Hall
Haverfordwest
Pembrokeshire
SA61 1TP

Include your council tax account reference number and/or your address when sending the form.

What you need

your bank account number and sort code
you must be the account holder and authorised to set up a Direct Debit

Changing your payment date

If you change your payment date later, your instalments may increase because there will be fewer payments left in the financial year. We’ll send you a new council tax bill with the updated instalments. We need to give you 14 days’ notice before any changes take effect.

Set up a Direct Debit before you travel

You might not be able to use My Account or access our website from outside the UK.

To avoid missing a payment, we recommend setting up a Direct Debit before you go.

Go paperless with your council tax bill

You can choose to get your council tax bills online instead of by post.

When you sign up for paperless billing, you’ll be able to view your bill as soon as it’s available.

Online Payments

You can pay your Council Tax and check your balance online with ‘My Account' - Your Online Council Account.

Going abroad? Here's how to manage your payments

Unfortunately, you can’t use My Account from outside the UK.

Before you travel, we recommend setting up a Direct Debit. It’s the easiest way to make sure your payments are made on time.

If that’s not possible, don’t worry — there are other ways to pay while you’re abroad:

24/7 automated phone system - +44 1437775164

Customer Contact Centre - +44 1437764551 (Monday to Friday 9am-5pm)

Automated Telephone System

This is an automated system which operates 24 hours a day, seven days a week. You will be led through a series of prompts in English or in Welsh, to select the type of payment, the amount, your credit/debit card details. A receipt number will be issued.

You can make payments for Council Tax, business rates, housing rent and school meals, as well as any bills with a reference number beginning M (miscellaneous) or P (periodic), via this service.

The number for this facility is 01437 775164.

How to pay your Council Tax