How to pay your council tax
The best and easiest way to pay your council tax is by Direct Debit.
It is secure, automatic and helps make sure you never miss a payment.
You can also pay online, by phone, standing order, post or in person.
On this page:
Pay by Direct Debit (recommended)
Standing order or online banking
Pay through the contact centre
Pay by Direct Debit
Direct Debit is the simplest and most reliable way to pay your council tax.
With Direct Debit you:
- do not need to remember to pay
- can choose a payment date that works for you
- are protected by the Direct Debit Guarantee
You can:
- choose to pay on the 8th, 15th, 22nd or 28th of the month
- spread payments over 10 or 12 months
Set up or change a Direct Debit
You can do this:
Online
Set up or amend a Council Tax Direct Debit on My Account
By phone
Call 01437 764551 and choose the council tax option
Lines are open:
- Monday, Tuesday, Thursday and Friday, 9am to 5pm
- closed on Wednesdays
By form
Download and complete the Council Tax Direct Debit form, then send it:
- by email to revenue.services@pembrokeshire.gov.uk
- or by post to:
Revenue Services
Pembrokeshire County Council
County Hall
Haverfordwest
Pembrokeshire
SA61 1TP
Include your council tax account reference number or address.
What you need
- your bank account number and sort code
- you must be the account holder and authorised to set up the Direct Debit
Changing your payment date
If you change your payment date later in the year, your instalments may increase because there will be fewer payments remaining.
We will send you a new council tax bill and give you 14 days’ notice before any changes take effect.
Set up a Direct Debit before you travel
My Account may not be accessible from outside the UK.
If you are travelling abroad, we recommend setting up a Direct Debit before you go. This helps make sure your payments are made on time.
Pay online
You can pay your council tax online using My Account.
With My Account you can:
- make payments
- check your balance
- view your council tax details
- sign up for paperless bills
You can pay using:
- a debit or credit card
- a saved card in your My Account Wallet
- PayPal
If you are outside the UK
My Account may not be accessible from outside the UK.
If you are travelling abroad, we recommend setting up a Direct Debit before you go. This helps make sure your payments are made on time.
If that is not possible, you can still pay by:
- automated phone payment (24 hours)
- contacting our Contact Centre
Pay by phone (24 hours)
You can pay at any time using our automated payment line.
Call 01437 775164
This service is:
- open 24 hours
- fully bilingual
- guided step by step
Have your council tax account reference number ready. You can find this on your bill.
Standing order or online banking
If you want to pay by standing order or online banking, use these details:
- Bank: Barclays Bank, 32 High Street, Haverfordwest, SA61 2DA
- Sort code: 20-37-90
- Account name: Pembrokeshire County Council
- Account number: 53671917
You must include your council tax account reference number.
Payments without the correct reference may be delayed.
Pay through the contact centre
If you cannot pay online or through the automated payment line, you can call our Contact Centre to pay by debit or credit card.
Call 01437 764551
Open Monday to Friday, 9am to 5pm
Pay in person
If you cannot pay online or by phone, you can pay in person at:
Main Reception, County Hall, Haverfordwest
Open Monday to Friday, 9am to 5pm
If you can only pay in cash, call us as soon as possible so we can help: 01437 764551
Pay by post
You can send a cheque made payable to Pembrokeshire County Council.
Send it to:
Pembrokeshire County Council
Revenue Services
County Hall
Haverfordwest
Pembrokeshire
SA61 1TP
Write your council tax account reference number on the back of the cheque.
Do not send cash through the post.
Go paperless
You can choose to receive your council tax bills online instead of by post.
When you sign up for paperless billing, you can view your bill as soon as it is available.
Need help?
If you need help setting up a Direct Debit or paying your council tax, contact us:
Email: enquiries@pembrokeshire.gov.uk
Phone: 01437 764551