Performance Indicators and Monitoring

In order to monitor our progress against the objectives identified in the plans described above, we monitor a range of performance indicators on an ongoing basis. The suite of indicators we use is made up of various different types of measures. The types of measures we use can be categorised as follows:

Local measures – these are measures which are set locally. They aim to measure how successful we have been in delivering specific elements of our services.
Nationally defined performance requirements – these measures are requested by, and reported to, Welsh Government. They relate to areas such as social care, waste and recycling, housing and elective home education.
Well-being of Future Generations: national indicators for Wales – 46 national indicators and milestones were introduced in 2016. In 2022, this was raised to 50 indicators. These track progress towards national outcomes, and indicators are not necessarily available at a Pembrokeshire geographic level.

We have developed a Corporate Scorecard which consists of our key performance measures to track organisational and service performance. Where possible, the measures relate to our Well-being Objectives, Programme for Administration, and the national Well-being Goals.

The indicators that comprise the Corporate Scorecard present both a snapshot of where the organisation is at any point in time as well as providing an opportunity to view the information in the context of trends and historical performance. No less important, however, are the actions to which the Council has committed in order to achieve its objectives.

We rely on a number of checks to ensure that performance information is accurate and supplied in a timely fashion. Performance information is periodically tested by the internal audit function, with the most recent review for the Corporate Scorecard conducted in March/April 2025.

The Scorecard, and other performance requirements, are monitored on a regular basis within the Council, the roles and responsibilities of which are set out below.

Council

Council receives and approves the annual self-assessment report.
Council approves the Corporate Strategy.
Council approves the response to any recommendations following a Panel Performance Assessment.

Cabinet

Cabinet receives a Corporate Scorecard report on a quarterly basis.
In addition to performance monitoring via the Scorecard, Cabinet also considers reports on risk and quarterly financial monitoring to ensure there is an integrated approach.

Overview and Scrutiny Committees

There are five Overview and Scrutiny Committees. Corporate O&S receives a full corporate scorecard report on a six-monthly basis.
The remaining committees will receive reports on respective measures in the corporate scorecard relevant to their remit.

Governance and Audit Committees

Where issues in a particular service area have been identified through audit reviews (either external or internal), this Committee will oversee performance information as part of its ongoing oversight and assurance role that improvement actions are on track.

Senior Leadsership Team (SLT)

SLT monitors the Corporate Scorecard on a quarterly basis. Heads of Service attend SLT on a rolling basis, to explain the factors that may be influencing performance in their area.

Directorate Management Teams (DMTs)

DMTs provide more frequent monitoring of performance measures relevant to their service areas, at the discretion of the relevant Director. This might include more local or service-specific indicators that are not part of the Corporate Scorecard. DMTs also scrutinise both financial and risk performance.

Other boards

While not part of the corporate performance framework, the Council will at times establish boards to oversee programmes or priority areas of work. These boards may put in place arrangements to monitor performance relevant to their specific remit. Examples include:

Transformation and Innovation Board.
Capital Asset Management Board.
Performance and Challenge Board.
Capital Infrastructure Board.

Performance Management Framework