Housing Benefit
Full case review
If you have received a letter or email from us asking you to complete a full case review you can access the online form by clicking on the link below:
Full case review (opens in a new tab)
The review is required to ensure that the information we hold is accurate and that we are paying you the correct level of benefit.
To complete the review you will need the access key which is included in the letter/email you have received.
The review should take 10-15 minutes to complete.
ID: 15273, revised 30/04/2026
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