Housing Benefit

What if I think a Housing Benefit decision is wrong?

Act quickly

• Timeframe: You need to write to us within one month of the date on your decision letter.
• Late requests: If more than a month has passed, you can still request a reconsideration or appeal up to 13 months from the decision date, but you'll need to explain the reason for the delay

 

You must write to us if you want to:

• Request a ‘Statement of reasons’: Ask for a detailed explanation of the decision.
• Request a ‘Reconsideration’: Ask for the decision to be reviewed again.
• Appeal to an Independent tribunal: If you're still dissatisfied after reconsideration, you can appeal to an independent tribunal.

 

To request a review

• email  revenue.services@pembrokeshire.gov.uk

or

• write to Revenue Services, Pembrokeshire County Council, County Hall, Haverfordwest, Pembrokeshire SA61 1TP

• Please include your:
• name
• address
• claim reference number

 

Information to include in your request

• Which decision you want to be explained or reconsidered.
• Why you think the decision is wrong.
• Any additional factors you think should be considered.

 Please note: The person who made the benefit claim must make the request.

 

What happens next

If the decision is changed

•  Your benefit entitlement will be corrected, and you'll receive a new decision letter.

 

If the decision stays the same

• You'll receive a confirmation letter.
• You can still appeal to an independent tribunal if you disagree.

 

If you appeal

• Your appeal will be sent to an independent tribunal (separate from the Council).
• The tribunal will contact you with details about the next steps and when your appeal will be heard.