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Coronavirus Advice and Guidance

Self-Isolation Payments

You could get a payment of £750 to help with loss of earnings if you’ve been told to self-isolate for a period starting on or after the 7th August 2021 and cannot work from home. For periods of Self-Isolation starting before the 7.8.21 the payment will be £500.

Please note you must have been advised by Test, trace, protect (TTP) to Self-Isolate to be eligible. If you receive notification to Self-Isolate via the Covid App unless TTP advise you to self-isolate you will not be eligible.

These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

Self-Assessment payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

All applicants will need to provide written confirmation from their employer that they did not work during this period. You will also need to confirm that you cannot work from home and that you are experiencing a loss of income and suffering financial hardship. If you are self-employed, you will have to provide a statement to this effect.

There are 2 types of payment, a Self-Isolation Support Payment and a Self-Isolation Discretionary Payment detailed below:-

Self-Isolation Support Payment 

For people who have been told by NHS Wales Test, Trace Protect, to self-isolate and who satisfy the conditions laid down by Welsh Government.

If you meet all of the eligibility criteria listed below, you are entitled to an Isolation Payment of £750

  • You have been told by Test, Trace, Protect service to stay at home and self-isolate or
  • are a parent or carer of a child who has been asked to self-isolate by TTP;

The applicant must also be:

  • employed or self-employed AND
  • cannot work from home and will lose income as a result
  • Not a young person for whom a parent/guardian is receiving child benefit AND
  • You or your partner are currently receiving at least one of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Job Seekers Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

 Self-Isolation Discretionary Payment

For people in exceptional circumstances who:

  • Have been told to self-isolate by TTP AND
  • Meet the basic conditions for a payment to be awarded BUT
  • Do not receive one of the benefits that make them eligible for a payment

Welsh Government have provided examples of when a local authority should award a discretionary payment:

In exceptional circumstances, you may be eligible for a Discretionary Payment if you meet all of the above eligibility criteria but:

  • You do not currently receive one of the benefits listed and
  • You will face financial hardship as a result of not being able to work while you are self-isolating.

Welsh Government have provided examples of when they consider a discretionary payment could be made:

  • People with No Recourse to Public Funds (NRPF)
  • People with an income below £500/week (Net) 
  • People in receipt of Statutory Sick Pay or less

If your child has been told to self-isolate

  • A parent or carer can also apply for a payment if their child has been formally told to self-isolate. You cannot get the payment if your child has been told to self-isolate by the NHS COVID-19 app.
  • To get the payment, they must attend school, further education or childcare (up to and including Year 11 or up to age 25 if they have complex needs) and have been formally told to self-isolate by NHS Wales Test, Trace Protect service
  • Please note that the eligibility criteria was extended to year 11 children from 7 June 2021. Retrospective claims can be made for eligible children for periods of self-isolation starting on or after the 12 April 2021. However, such claims must be made to Local Authorities within 21 days of 7 June 2021.

When should you apply for a payment?

You should apply within 21 days of your last day of self-isolation.

How to Apply

Applicants will complete the online form (or a telephone application for those without internet access) and provide:

  • Your name and address;
  • Confirmation of the date you or your child were told to self-isolate by NHS Wales Test, Trace Protect Service
  • proof of receipt of one of the qualifying benefits;
  • their National Insurance number;
  • a personal or joint bank statement (as a basic up-front fraud check); and
  • proof of employment, your latest bank statement (showing proof of earnings), latest payslip (within the last 2 months showing proof of earnings) or, if you are self-employed, latest business statement (within the last 2 months) most recent set of accounts or self-assessment returns and proof that their business delivers services which cannot be undertaken without social contact;

If you are having problems filling in the application form, please contact us by e-mail or telephone and we will be able to help you with the form.


Telephone: 01437 764551

Care Workers

Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government’s Statutory Sick Pay (SSP) Enhancement scheme, which was launched on 1 November 2020 and will run until 30 September 2021. This scheme applies only to social care workers. Guidance on that scheme can be found at Covid 19 Statutory Sick Pay Enhancement Scheme  

Please note: Care workers will not be able to apply to both schemes for the same period of isolation and will need to choose which payment to claim. Depending on their personal circumstances, they will need to decide which scheme will be more appropriate. Cross checks will be made by the Council to ensure duplicate payments for the same period of isolation are not made.

Can I apply on behalf of someone else if they are too ill to do it themselves?

Yes. However, the payment must be paid into a bank account in the name of the person for whom the application is being made.

For example, if someone applied on behalf of a parent who is too ill to do it themselves, the payment would be made into the parent’s bank account. Evidence to confirm the details of the bank account will be required and the person making the application will need to provide some personal details. Both measures are in place to prevent fraud.

Applications from members of the same household 

People in the same household MUST each make an individual application to receive the payment, if they meet the eligibility criteria.

Claims for overlapping periods cannot be allowed. For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap.

However, they would be allowed to claim for a second period of self-isolation if it began after the first period had ended on 14 November.

How many times can a person apply for a self-isolation payment?

Some people could be asked to self-isolate by TTP more than once but there is a cap on the number of payments under this scheme:

In every case, no payment can be made unless you have been told to self-isolate by TTP. The Council will check that this has happened.

You can apply for a maximum of 6 awards, 3 as a parent/carer and 3 as an individual who is required to self-isolate as long as the eligibility criteria is met for each individual claim and the periods of self-isolation do not overlap.

More detailed information about the scheme can be found at: Self Isolation Support Scheme 

When will the payment be made?

We aim to make a decision about whether you can be given a payment within 7 days of receiving your completed application (which must include the supporting evidence that is needed) and then make a payment soon after that.

Applicants who are quarantining after returning to the UK

The Self-Isolation Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus and been told by TTP to self-isolate.

Post Payment Checks

The Council is administering this scheme on behalf of Welsh Government and is obliged to undertake post payment checks. In cases where loss of income/earnings has not occurred, the self-isolation payment will be recovered in full from the Applicant. 

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Privacy Notice: Self Isolation Payments

Welsh Government: Privacy notice for self-isolation support scheme


ID: 7152, revised 17/11/2021