Coronavirus Advice and Guidance
The Covid-19 self-isolation support scheme is ending on 30 June 2022
If you tested positive and had to self-isolate on or before 30 June 2022, and you are eligible for support, you have 21 days to make a claim after your last day of self-isolation.
If you have recorded a positive result for COVID-19 on the NHS Wales website and have been contacted by NHS Wales Test, Trace, protect service (TTP) advising you to self-isolate, you may be entitled to financial support.
From 28 March 2022, unvaccinated close contacts will no longer be eligible for the scheme and the Financial Support button on the app will disappear. Unvaccinated close contacts identified before 28 March 2022 will be required to self-isolate and register their details and can submit an application to the scheme within 21 days of their isolation period.
You must have registered your positive Lateral Flow Device (LFD) test result within 24 hours of receiving the result. If you do not do this, your test result will not be registered and you will not be eligible for the Self-Isolation Support Payment.
All applicants will need to provide confirmation that they did not work during this period. You will also need to confirm that you cannot work from home and that you are experiencing a loss of income and suffering financial hardship. If you are self-employed, you will have to provide a statement to this effect.
There are 2 types of payment, a Self-Isolation Support Payment and a Self-Isolation Discretionary Payment detailed below:
Self-Isolation Support Payment
**The Covid-19 self-isolation support scheme is ending on 30 June 2022. If you tested positive and had to self-isolate on or before 30 June 2022, and you are eligible for support, you have 21 days to make a claim after your last day of self-isolation.**
If you meet all of the eligibility criteria, you are entitled to an Isolation Payment
- You have been advised to self-isolate by:
- NHS Wales, Test, Trace, Protect service (TTP) as a positive case , OR
- your child has been advised to self-isolate by TTP as a result of testing positive .
- You are employed or self-employed
- You cannot work from home and will lose income as a result
- You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
Self-Isolation Discretionary Payment
You may be eligible for a Discretionary Payment if you meet all of the other eligibility criteria above, but:
- You or your partner do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
- You will face financial hardship as a result of not being able to work while you are self-isolating.
Please ensure that you have the information below available before starting your application
- National Insurance Number
- Confirmation of the date you are advised by NHS Wales Test, Trace, Protect service to self-isolate (TTP)
- Your most recent Bank Statement, wage slip or proof of self-employment
Welsh Government have provided examples of when they consider a discretionary payment could be made:
- People with No Recourse to Public Funds (NRPF)
- People with an income below £500/week (Net)
- People in receipt of Statutory Sick Pay or less
If your child has been told to self-isolate
- A parent or carer can also apply for a payment if their child has been formally told to self-isolate. You cannot get the payment if your child has been told to self-isolate by the NHS COVID-19 app.
- To get the payment, they must attend school, further education or childcare (up to and including Year 11 or up to age 25 if they have complex needs) and have been formally told to self-isolate by NHS Wales Test, Trace Protect service
- Please note that the eligibility criteria was extended to year 11 children from 7 June 2021.
When should you apply for a payment?
You should apply within 21 days of your last day of self-isolation.
How to Apply
Applicants will complete the online form (or a telephone application for those without internet access) and provide:
- Your name and address;
- Confirmation of the date you or your child were told to self-isolate by NHS Wales Test, Trace Protect Service
- proof of receipt of one of the qualifying benefits;
- their National Insurance number;
- a personal or joint bank statement (as a basic up-front fraud check); and
- proof of employment, your latest bank statement (showing proof of earnings), latest payslip (within the last 2 months showing proof of earnings) or, if you are self-employed, latest business statement (within the last 2 months) most recent set of accounts or self-assessment returns and proof that their business delivers services which cannot be undertaken without social contact;
If you are having problems filling in the application form, please contact us by e-mail or telephone and we will be able to help you with the form.
Telephone: 01437 764551
Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government’s Statutory Sick Pay (SSP) Enhancement scheme, which was launched on 1 November 2020 and will run until end of June 2022. This scheme applies only to social care workers. Guidance on that scheme can be found at Covid 19 Statutory Sick Pay Enhancement Scheme
Please note: Care workers will not be able to apply to both schemes for the same period of isolation and will need to choose which payment to claim. Depending on their personal circumstances, they will need to decide which scheme will be more appropriate. Cross checks will be made by the Council to ensure duplicate payments for the same period of isolation are not made.
Can I apply on behalf of someone else if they are too ill to do it themselves?
Yes. However, the payment must be paid into a bank account in the name of the person for whom the application is being made.
For example, if someone applied on behalf of a parent who is too ill to do it themselves, the payment would be made into the parent’s bank account. Evidence to confirm the details of the bank account will be required and the person making the application will need to provide some personal details. Both measures are in place to prevent fraud.
Applications from members of the same household
People in the same household MUST each make an individual application to receive the payment, if they meet the eligibility criteria.
Claims for overlapping periods cannot be allowed. For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap.
However, they would be allowed to claim for a second period of self-isolation if it began after the first period had ended on 14 November.
How many times can a person apply for a self-isolation payment?
Some people could be asked to self-isolate by TTP more than once but there is a cap on the number of payments under this scheme:
In every case, no payment can be made unless you have been told to self-isolate by TTP. The Council will check that this has happened.
You can apply for a maximum of 6 awards, 3 as a parent/carer and 3 as an individual who is required to self-isolate as long as the eligibility criteria is met for each individual claim and the periods of self-isolation do not overlap.
More detailed information about the scheme can be found at: Self Isolation Support Scheme
When will the payment be made?
We aim to make a decision about whether you can be given a payment within 14 days of receiving your completed application (which must include the supporting evidence that is needed) and then make a payment soon after that.
Applicants who are quarantining after returning to the UK
The Self-Isolation Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus and been told by TTP to self-isolate.
Post Payment Checks
The Council is administering this scheme on behalf of Welsh Government and is obliged to undertake post payment checks. In cases where loss of income/earnings has not occurred, the self-isolation payment will be recovered in full from the Applicant.
Privacy Notice: Self Isolation Payments
Welsh Government: Privacy notice for self-isolation support scheme