Complaints
Complaint Contact Officers
Building Maintenance
For complaints about council house repairs, maintenance of buildings and street lighting. Your contact is:
Jane Williams, Complaints and Compliance Officer
Tel: 01437 776248
Email: buildingmaintenancecomplaints@pembrokeshire.gov.uk
Corporate Units and Welsh Language
For complaints about Human Resources, policy, legal, elections and the Welsh language. Your contact is:
Jemma Price-Lewis, Business Manager
Tel: 01437 776203
Email: jemma.price-lewis@pembrokeshire.gov.uk
Cultural Services
For complaints about libraries, museums, archives, registrars, the arts. Your contact is:
James Thornley, Cultural Services ICT Manager
Tel: 01437 776083
Email: james.thornley@pembrokeshire.gov.uk
Economic Development and Regeneration
For complaints about economic development, regeneration projects and community regeneration. Your contact is:
Kirstie Thomas, Regeneration Project Administrator
Tel: 01437 775920
Email: kirstie.thomas@pembrokeshire.gov.uk
Education
For complaints about school admissions, special needs education and statements, music service, youth services, adult learning, sports development, early year’s education and play, catering services and student awards. Your contact is:
David Thompson, Education Access & Compliance Manager
Tel: 01437 775288
Email: EducationInformationGovernance@pembrokeshire.gov.uk
N.B. Issues concerning schools must follow the Schools General Complaints Procedure.
Environmental Services
For complaints about refuse (including trade waste), recycling and civic amenity sites, street cleaning, litter collection, parks, gardens & play areas and abandoned vehicles. Your contact is:
Scott Royle, Environmental Services Complaints Officer
Tel: 01437 775930
Email: envirocomplaints@pembrokeshire.gov.uk
Customer Services & Business Change
For complaints regarding the crematorium and cemeteries. Your contact is:
James Allen, Superintendent Registrar
Tel: 01834 860622
Email: James.Allen@pembrokeshire.gov.uk
For complaints regarding emergency planning. Your contact is:
Steve Jones, LRF Civil Contingencies Coordinator
Tel: 01437 775661
Email: Steve.Jones@pembrokeshire.gov.uk
Housing Commissioning
For complaints about council house allocation, private sector housing grants, tenancy management, sheltered housing, homelessness and housing options. Your contacts are:
Robyn Munn & Natalie Badham, Customer Liaison Officers
Tel: 07901 254009 / 01437 775749
Email: HousingCLO@pembrokeshire.gov.uk
For Council House repairs see Building Maintenance
Infrastructure
For complaints about Transportation Strategy, Social Services & Public Community & Schools Transport, Council Vehicle/Plant Maintenance, Professional Construction Services, Architectural Services, Project Coordination, Energy Monitoring, Capital Programme & Capital Works, Traffic Control & Road Safety, Car Parking, Highway Asset Management Function, Street Lighting, Engineering Works, Highways Development Control, Land Drainage, Coast Protection & Reservoir Register, Enviro-Crime and Public Toilets. Your contact is:
Jade Major, Data and Systems Officer
Tel: 01437 775454
Email: jade.major@pembrokeshire.gov.uk
Leisure Services
For complaints about tourism, leisure centres, tourism development, harbours and beaches. Your contact is:
Gary Nicholas, Leisure Services Officer
Tel: 01437 776005
Email: gary.nicholas@pembrokeshire.gov.uk
Monitoring Officer
For complaints made to the Public Services Ombudsman for Wales regarding alleged breach by a Councillor of the Code of Conduct, a copy of the complaint should also be forwarded to the Monitoring Officer.
The relevant complaints contact officer will also refer complaints, which contain an allegation of a contravention by the authority of any enactment or rule of law, to the Monitoring Officer.
Rhian Young, acting Monitoring Officer
Tel: 01437 775595
Email: rhian.young@pembrokeshire.gov.uk
Ombudsman complaints
For complaints made to the Public Services Ombudsman for Wales.
The PSOW is an independent organisation appointed by the Welsh Government to look into complaints of maladministration (bad practice) against public services.
The PSOW will usually expect your complaint to have been considered through the Council Complaints Policy first before starting any investigation.
Amanda Davies, Social Services Complaints Officer
Tel: 01437 775503
Email: corporatecomplaints@pembrokeshire.gov.uk
Planning
For complaints about planning, Development Plan, conservation, building control. Your contact is:
Siân Husband, Development Manager (Area Team North & Enforcement)
Tel: 01437 776348
Email: Sian.Husband@pembrokeshire.gov.uk
Procurement & Customer Services
For complaints about benefits, council tax, council house rents, business rates, payroll and creditor payments, facilities (including car parks), customer contact centres, information technology and European issues. Your contact is:
Duncan Betteley, BPR Transformation Team Leader
Tel: 01437 775211
Email: Duncan.Betteley@pembrokeshire.gov.uk
Property and Asset Management
For complaints about property management and review, county farms, markets, Haverfordwest Airport, industrial units and Tenby & Fishguard Harbours. Your contact is:
Emma Evans, Property Business Support Manager
Tel: 01437 776218
Email: emma.evans@pembrokeshire.gov.uk
Public Protection
For complaints about environmental health, food safety/standards, licensing, pollution control, pest control, dog control, animal health and welfare, trading standards, community safety and private sector housing. Your contact is:
Jemma Price-Lewis, Business Manager
Tel: 01437 776203
Email: jemma.price-lewis@pembrokeshire.gov.uk
Social Services
For complaints about services for the elderly, children and families, mental health services, physical disabilities, learning disabilities, fostering and adoption. Your contacts are:
Richard Williams or Amanda Davies, Social Services Complaints Officers
Tel: 01437 776208 / 01437 775503