The first ultrafast fibre connections have now gone live in a pilot area of a ground-breaking Pembrokeshire broadband project.
More Pembrokeshire communities have taken important steps towards receiving ultrafast broadband fit for the future.
The recent announcement of a major milestone in a project to bring ultrafast broadband to all of Pembrokeshire has sparked big interest in the development.
The first cabinets bringing full fibre, gigabit-capable broadband, with download speeds of up to 1,000Mbps have been installed at St Ishmaels and Woodstock Cross, to serve the surrounding project areas of Dale, New Moat and Ambleston.
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Full fibre broadband connections give you the fastest speed and most reliable service available.
In Pembrokeshire today over 88% of households and businesses have access to at least 30Mbps. That’s the EU definition of Superfast broadband.
The problem is that less than 6.5% of premises have access to Ultrafast broadband (100 Mbps) and 2.5% of our households are still struggling with less than 2mbps.
This is a problem that won’t fix itself so we’re implementing a stepped plan and making a start.
*Stay connected during the coronavirus: See FAQ number 1 below for guidance on how to stay connected*
Part of this scheme will be to upgrade public buildings across Pembrokeshire with ‘gigabit-capable’ full-fibre connections. These upgrades will draw full-fibre networks further into the County.
We’ve divided Pembrokeshire into 90 project areas to give broadband infrastructure providers the opportunity to quote for connecting businesses and homes to a gigabit capable fibre based network.
It’s a big financial commitment and we’re working hard with all our partners to make it happen for everybody.
A keynote of this project areas approach is inclusion.
Phase 1 project areas in green
Phase 2 project areas in orange
Phase 3 project areas in purple
Phase 4 project areas in blue
Phase 5 project areas in pink
We’re going to start working with communities, residents and businesses to help attract the resources we need. We’ll draw on voucher schemes from the UK & Welsh Governments that provide funding up to £7,000 per business and £3,000 per household. These vouchers will support the building of a better fibre broadband infrastructure for Pembrokeshire.
As part of this process we will be asking you about your current broadband provision and collecting the information necessary to plan for a better service in your area. We'll do this via our survey - online and face to face.
The survey results will be passed on to broadband infrastructure providers to allow them to quote to provide the necessary broadband infrastructure in your project area.
It’s a big project with massive potential to change how we live and work in the county.
It’s 100% about working together - residents, businesses, suppliers and the council.
As a local authority we are doing everything to make sure that all of our departments speed the process.
In the community we know there's a lot of good will to make it happen for everybody.
Please note: The council does not recommend any supplier in particular. We currently work with suppliers who are registered with the Department for Media, Culture and Sport (DCMS) on the Gigabit Voucher Scheme and the Rural Gigabit Voucher Scheme. Other suppliers may exist.
The short answer is encourage sign ups here:
Broadband infrastructure is an expensive business and suppliers in the past have ‘cherry picked’ easy to reach premises. We don’t think that’s fair. So, our plan is to pool any grants or vouchers so that we can attract and build inclusive networks for whole communities.
The higher the number of sign-ups in a community the more resources we can attract & the greater the chance of a community upgrade. So to help your community, please:
"Broadband and mobile networks are under increased demand because of the coronavirus (Covid-19), with many families online together during the day for home working and schooling. So we can all play our part in helping to manage how we use our connections." Ofcom.
Fibre broadband is the second generation of broadband. It's faster, more reliable and uses a different technology to standard first-generation broadband.
Traditional first generation broadband is delivered via copper telephone lines, fibre broadband uses fibre optic cables.
Fibre broadband can be delivered in two ways: Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP).
Superfast broadband is defined as a download speed of at least 24Mbps by the UK Government. The UK Telecoms regulator OFCOM, and the EU, define it slightly differently as 30Mbps.
Ultrafast broadband means download speeds in excess of 100Mbps
Many websites allow you to check your current download and upload speeds.
Here are some links:
Broadband Speed Test –
Speed test –
Speeds generally vary through the day or week so it’s a good idea to repeat the test at different times.
FTTP stands for fibre to the premise. It means that your broadband is wired directly to your home or business.
FTTP is currently the fastest type of broadband you can get.
FTTC uses fibre-optic cables from the exchange right up to the street cabinet (the green cabinets you see on streets). It then uses existing copper wires to connect the cabinet to homes and businesses. FTTC provides download speeds up to 80mbps and upload speeds up to 20mbps. These are then offered as different service packages by retail Internet Service Providers (ISPs).
Speed is the main difference: FTTP is capable of much faster download and upload speeds because more of the delivery is carried over high speed fibre optics.
FTTP generally provides more predictable and consistent speeds. It has a reputation for better reliability.
With potential speeds of 1000Mbs (1Gbs) plus, FTTP is as ‘future proof’ as it gets in 2020.
This will depend on what package you order through your supplier.
Generally the process follows these steps:
1. Survey - or tests to work out the best way to bring fibre to your property from the nearest drop point.
2. External work - to run a fibre cable to your property underground or overhead. Then a small connection box is fitted to the outside of your house.
3. Internal work - a fibre connection point is fitted close to a power source in the most convenient place.
4. Connect - a router then links the broadband service supplied by your ISP (internet service provider) with the devices in your home. Connections can be made using an ethernet cable or wifi.
Prices for fibre broadband packages vary depending on what download & upload speeds you'd like. It's good to shop around.
Key things to look out for include:
Price – Price comparison websites can be helpful to find the best deal for you. You may also find advice on money saving and switching.
Speed – check carefully as some broadband packages cap your download & upload speeds when they offer a cheaper tariff.
Usage – some packages are unlimited while others specify the amount of data for downloads/uploads you can have each month. Check carefully.
Contract length – check the contract length. Is it 12, 18, 24 months? Does that suit you?
Calls – do you have the option to combine broadband with telephone services in one package?
Special offers – these could be things like introductory offers & bundled services.
Check fibre broadband price comparison websites.
No. We can’t advise you which ISP (Internet Service Provider) to choose.
To get the best deal we suggest you search on one of the price comparison websites.
The aim of the connecting Pembrokeshire programme is to achieve the best possible long-term broadband coverage for the county within the resources available.
The project takes into account many factors including local demographics and geography, planning requirements and the existing broadband infrastructure.
The project has been divided into 90 areas of work.
It's not possible with a project of this size to reach all areas at the same time so some areas will be enabled before others. We understand the frustration across the county and the importance of fibre broadband. We'll aim to keep you regularly updated as our plans evolve.
The current plan is to start with the following broad project areas: Crymych, New Moat, Ambleston, Dale
If you want your business or residential premise to be considered in our next project area please fill in the form Broadband Survey. This will help us understand the level of interest in your community.
How we make calls has changed in recent years. We use fixed lines less, mobile lines more & use internet based apps for calls.
We’re coming to the end of old copper wire technology for home phone calls. Here are 2 other options:
With a good internet connection, you can use a VOIP (Voice Over Internet Protocol) phone. These can look like your traditional handset but everything else is different:
With a good internet connection you can activate Wi-Fi calling on some mobile phones.
VOIP & Wi-Fi calling should be possible with all broadband infrastructure providers in the Pembrokeshire project.