Waste Collections
Bulky household collections
Book a bulky household waste collection
On this page:
Instructions for putting out items ready for collection
Frequently asked questions (FAQs)
You can book a collection for large household items like fridges, beds, and furniture. We can collect up to 20 items in one visit.
This service is for residents only. You cannot use it for businesses, holiday lets or rentals.
Bulky waste collections are carried out by FRAME, a local charity that works with us.
Collections usually take place up to three weeks of booking.
What it costs
- £25 for up to five items
- £5 for each additional item (up to 20 items in total)
Examples:
- A mattress is one item
- A corner sofa or bunk beds counts as two items
- A 3-piece suite counts as three items
- A table and 4 chairs counts as five items
*We can’t collect any items that need more than two people to lift, such as pianos and boilers.*
What we do collect
When you book your bulky waste collection, you must tell us about all of the items. We will not be able to collect anything that has not been included in your order.
You can’t add anything else to your order once you've placed it, so think carefully about what you need to get rid of and include everything you need in the order.
What we can collect:
We can collect most standard household furniture and white goods — as long as they’re safe to move and can be lifted by two people.
Check what we can’t collect before booking.
The list below gives examples of common items we do collect (this is not exhaustive):
Furniture
- Armchair
- Sofa
- Corner sofa (must be dismantled – counts as 2 items)
- Three-piece suite (counts as 3 items)
- Chair
- Bench
- Coffee table
- Side table
- Cabinet or small cupboard
- Chest of drawers
- Dressing table
- Bookcase (small)
- Bed frame (must be dismantled)
- Headboard
- Wardrobe
- Bunk bed (must be dismantled – counts as 2 items)
- Cot (dismantled)
- Mattress
- Welsh dresser
- Fire surround
- Glass cabinet
- Plant stand
Appliances and white goods
- Washing machine
- Tumble dryer
- Dishwasher
- Cooker
- Fridge
- Freezer
- Fridge freezer
- Microwave
- Vacuum cleaner
Electricals
- TV
- Monitor or screen
- Computer or laptop
- Printer
- DVD or video player
- Stereo or sound system
- Light fitting (e.g. pendant or spotlight)
- Lamp
Garden and outdoor items
- Garden chair
- Garden table
- BBQ
- Rotary dryer or washing line
- Wheelbarrow
Children and baby items
- Pram or pushchair
- Highchair
- Stairgate
Miscellaneous
- Aerial
- Curtain pole
- Ladder
- Clothes horse or drying rack
- Mirror
- Luggage
- Filing cabinet
- Desk
- Grandfather clock
- Commode
- Pool, snooker or table tennis table
- Punch bag
- Sun bed
- Wheelchair
What we don’t collect
We can’t collect items that:
- are longer than six feet
- are too heavy or large for two people to lift
- are considered DIY or building waste
- belong in your household recycling or general waste collection
- are heavily soiled, contaminated, or infested (they pose a health risk to our staff)
Items we can’t collect:
Household waste
- Black bags of mixed waste
- Household recycling (e.g. cans, plastic, paper)
- Wet or heavy textiles
- Cardboard that fits in your recycling bin (we can take large, dry boxes if difficult to break down)
Animal and pet waste
- Unclean or soiled animal cages
- Pet bedding
Garden waste
- Grass cuttings, bushes, plants and trees
- Garden toys not dismantled (e.g. trampolines, football goals, netball posts)
- Large garden items (e.g. sheds, decking, fencing, large gates)
DIY, building, and commercial waste
- Baths, sinks, toilets, shower screens and trays
- Carpets and flooring (wood, laminate, tiles)
- Doors and windows
- Kitchen units
- Concrete, rubble, or soil
- Pallets
- Sheds and shed panels
- Commercial or business waste
- Wood / pieces of wood (except bundled bed slats)
Hazardous items
- Gas bottles
- Chemicals
- Paint
- Oils
- Asbestos
- Fluorescent tubes
- Storage heaters (contain hazardous materials)
Electrical and bulky items
- Fridges or freezers that aren’t empty
- Oil boilers and tanks
- Pianos
- Hot tubs
- Swimming pools
- Stair lifts
- Ride-on lawn mowers
Vehicles and vehicle parts
- Car parts
- Car batteries
- Tyres
- Trailers
- Boats, boat parts, kayaks, and sailboards
Important:
Some items can be collected if dismantled – for example:
- Bunk beds (count as two items when dismantled)
- Large toys like trampolines or goalposts
Check which of these can be accepted at one of our waste and recycling centres.
How to book
- Sign in to your My Account
- Complete the bulky waste collection form
- Pay online during the booking process – we can’t accept bookings without payment
Important:
- List all items you want collected — we can only take what you tell us at the time of booking
- Double-check your list of items for collection before submitting — changes can’t be made later
- Read the terms and conditions
After you book
What happens after you book?
We’ll use your contact details to keep you updated about your booking.
After you book, you’ll get two emails:
- a confirmation email
- a payment receipt
If you don’t receive both emails, check your junk or spam folder. If you still can’t find them, email us at digital@pembrokeshire.gov.uk
Within 5 working days, you’ll get an email from FRAME:
- confirming your collection date
- explaining what to do next
You’ll also get a reminder email the day before your collection.
If your collection is on a Monday, we’ll send the reminder on the Friday before.
On the agreed collection day, place all items outside your property as instructed by 8am.
We’ll collect your items anytime between 8am and 4pm.
You don’t need to be at home during the collection
Instructions for putting out items ready for collection
Make sure your items are outside by 8am on your collection day.
If they’re not, we won’t be able to collect them, and you won’t get a refund.
- Please place your items outside your home by 8am on your collection day
- To avoid damage or obstruction, don’t put them out before unless they’re covered and not blocking pavements or roads.
- Items for collection must be placed together, outside your home or in an easily accessible location with clear access for the collection van (as you would for your usual bin collection) before 8am on the booked collection day.
- We cannot remove items from back gardens / service alleys.
- If you require assistance please read 'Can someone help me move the items if I can’t put them outside myself?'
- If rain is forecast, cover items to keep them dry and avoid water damage or extra weight
- If it’s windy, weigh down or secure items so they don’t blow away
- Dismantle large items (like trampolines and bunk beds) and tie the parts together as one item
- Our team can’t take apart items during collection
Terms and conditions
We offer a large household item collection service for items like fridges, sofas and beds, which we charge for:
Collections take place Monday to Friday, between 8am and 4pm.
When you book, we’ll send you a confirmation email.
Before you book:
- read and accept our terms and conditions
- check the cost
- explore other ways to dispose of your items such as taking them to one of waste and recycling centres, using reselling websites, doing a car boot sale or taking to a charity shop
- All payments are non-refundable.
- This service is for residents only.
You cannot use it for businesses, holiday lets or rentals. If we find the booking is for commercial use, we will not collect the items or give a refund.
If you need a collection for a business, contact our trade waste team.
- We will collect up to 20 items per visit.
- Charges:
- £25 for up to five items
- £5 for each additional item (up to 20 items in total)
- Items for collection must be placed together, in front of your home or in an easily accessible location (where your usual waste is presented) before 8am on the booked collection day. We cannot remove items from back gardens / service alleys.
- Loose items must be bagged, boxed or tied together for safe handling.
- We can’t collect any items that need more than two people to lift, such as pianos and boilers.
- If the item you require to be collected is not on the list of available options you will need to find an alternative disposal method.
- You cannot add or change the items to your collection after booking.
- You will not get a refund if you cancel, don’t use the collection, or remove items from it.
- We will only collect the items listed in your booking. If you leave out extra items, they won’t be taken. If multiple items are booked as one item, only one item will be collected e.g. a bed and a mattress are two items. We take photos if there’s a problem with your collection, to help explain what happened.
- We, Pembrokeshire County Council, will pass your name, telephone number, email address and address to FRAME to enable them to collect your items. As part of the service, FRAME will contact you about your collection. Please see the bulky waste collection service privacy notice for more information.
- You will be notified of your collection day by FRAME, who reserves the right to change the collection if required. You will be notified of any change with as much notice as possible.
- If you correctly present your items for collection and the collection is missed, we will complete the collection as soon as possible following it being reported.
- If items are not correctly presented for collection and the collection cannot be completed, we will not return to collect the items and no refund will be given.
- Please ensure you follow all relevant guidance otherwise your items may not be collected
Additional information:
- Any glass or mirrors must be taped or wrapped.
- Sprung footrests in reclining chairs and sofas must be disabled.
- Beds and bed frames must be dismantled before collection. A divan that separates into two parts still counts as one item.
- Corner sofas and three-piece suites should be dismantled. Corner sofas count as two items and three-piece suites count as three items.
- Table or nest of tables — dismantled or not — counts as one item.
- Mattresses and other soft furnishings e.g. sofas, must be kept dry (e.g. stood up against a wall and covered) to avoid becoming wet and too heavy.
- Items over 6ft must be dismantled (including trampolines and bunk beds).
- Electric or oil filled radiators must be intact and undamaged. We do not collect storage heaters.
- Items must be empty — do not fill them with rubbish or other items.
Frequently asked questions (FAQs)
Can someone help me move the items if I can’t put them outside myself?
Yes. If you are unable to move items outside due to a disability, limited mobility, age-related challenges, or because you usually receive assisted waste collections, we can help.
Please let us know at the time of booking and provide as much detail as possible. This helps us plan and ensure the right support is available.
What if it’s raining and I don’t have a way to cover the items?
If possible, please put the items out on the morning of collection rather than the night before. This helps reduce how wet they get.
Fabric items like sofas and mattresses are harder to collect when waterlogged, so we may not be able to take them if they’re too soaked and heavy.
If you can, please cover these items or stand mattresses on their side to help reduce water absorption.
What if my item is very heavy – will you still collect it?
Items are collected by a team of two. If something is too heavy or unsafe for two people to lift, we may not be able to take it.
Please check our list of items we can’t collect for known heavy or restricted items.
All items are assessed on the day for safe lifting.
What can I do with an item you can’t collect because it’s too heavy?
If the item is too heavy and can’t be safely lifted by two people, you may want to:
- Contact a licensed waste removal company or local skip hire
- Take it to your nearest household waste and recycling centres (tip), if possible
Most standard household items (not including DIY waste) can usually be collected if they meet our size and weight limits.
Do I need to dismantle my items before collection?
Yes. Items must be no longer than 6 feet (including rugs) to fit on the vehicle.
Please dismantle or cut up large items and tie or bundle them together, such as bed frames or slats.
If I am not around on the day of collection, can I put items out before?
Yes. You don’t need to be home on the day.
Just make sure:
- Items are placed together outside your home, clearly visible, and easy to access
- They are not blocking pavements, roads, or pathways
- Items are covered or secured in case of bad weather
I don’t have space outside to leave the items. What should I do?
If placing items outside would block a footpath or road, please tell us when you book.
We may be able to collect from inside your property in exceptional cases, but:
- You must be at home at the time
- The reason must be genuine and related to access or safety
- Please give full details when booking so we can assess and plan accordingly
My items were collected by someone else before your team arrived. Can I get a refund?
No, unfortunately payments are non-refundable.
Please refer to our terms and conditions for more information.
My items weren’t collected on the day I was told. What should I do?
If you presented the items correctly and your collection was missed, please let us know.
We’ll aim to collect them as soon as possible, and will contact you within 1 working day to rearrange.
I missed my collection day or forgot to put the items out. What now?
- Please check your confirmation and reminder emails for your collection date.
- If we came and couldn’t find the items, we’ll leave a card.
- If the items weren’t out or accessible, we can’t offer a refund. You’ll need to rebook if you still want them collected.
The item I want collected isn’t on your list. Can I still book?
Please check the list of items we do collect and the list of items that we don’t collect.
If your item isn’t on either list but meets our general guidelines, you can still make a booking. Choose ‘miscellaneous’ and give a clear description.
We may contact you for more details or cancel the booking if it doesn’t meet our health and safety or service guidelines.
Need help?
If you have questions or can’t use the online form, contact our customer service team:
01437 764551
enquiries@pembrokeshire.gov.uk