Pembrokeshire Housing Financial Assistance Policy

Complaints and policy amendments

Complaints

Where Applicants are dissatisfied with the service (including where a grant has been refused), they should contact the Head of Public Protection and Housing at the main Council address. If the matter is not resolved to the Applicant(s) satisfaction, they can make a formal complaint via the Authority’s adopted Customer Complaints Procedure.

If after receiving the Authority’s response the complainant is still dissatisfied, they can write to the Local Government Ombudsman.

 

Policy amendments

The Head of Public Protection and Housing has delegated authority to make minor policy amendments if required, and in accordance with constitutional requirements, delegated authority will be provided to the Head of Housing and Public Protection (or equivalent) to approve loan/grant agreements in accordance with the conditions and criteria of this Policy.